Digital Solutions Analyst

Overview

The Digital Solutions Analyst role is focused on the delivery of new digital solutions and features that expand our Bank's digital capabilities, operating under a centralized enterprise digital strategy. Working closely with senior leaders, you will help coordinate the lifecycle of new feature development from initial design through to launch, aligning tactical execution with the overarching enterprise digital strategy. A critical component of this role is uncovering user pain points by collaborating with customer-facing departments, thoroughly testing new features to ensure quality, and then executing structured handoffs to our business lines teams to ensure long-term solution availability.

Responsibilities

• Assist in coordinating the development, testing, and deployment of new digital products and features across all digital channels including but not limiting to online banking, mobile apps, account opening platforms.

• Partner with customer-facing departments (such as retail branches, lending, and customer support) to capture, document, and translate user pain points into actionable new features or solutions.

• Execute comprehensive user acceptance testing (UAT), functional testing, and quality validation for all new digital solutions and features prior to release, ensuring they meet defined business requirements and user experience standards.

• Collaborate daily with project management, business intelligence, and vendor management teams to ensure new digital features are built to specification, integrated seamlessly with third-party partners, and delivered on schedule.

• Develop training materials, standard operating procedures (SOPs), and documentation to seamlessly hand off newly launched solutions to banking operations teams for ongoing, day-to-day management.

• Partner with technical teams to monitor the launch readiness and post-deployment availability of new solutions, ensuring a smooth transition from stable release to operational ownership.

• Support the implementation and initial launch phases of third-party fintech partnerships and platform integrations, focusing on delivering new capabilities to the ecosystem.

• Ensures the integrity and confidentiality of data residing in the Bank’s information systems.

• Performs all duties in accordance with prescribed regulatory compliance guidelines and in conformance with established Bank policies, procedures and objectives.

• Represents the Bank through participation in various community and industry related activities. Actively promotes interest in the Bank.

• Performs related and unrelated duties as may be required.

Requirements

Education

• Bachelor's Degree in business, information systems, computer science or engineering disciplines or related work experience is required

Work Experience

• 3+ years of experience in digital project coordination, business analysis, tech operations, or an entry-level digital product role within a banking or financial services environment is required

• Demonstrated work experience participating in user acceptance testing (UAT), writing test scripts, or validating software features against business requirements is

• Demonstrated ability to create clear documentation, process flows, or training materials suited for operational handoffs is

• Strong collaborative mindset with experience gathering feedback or requirements from non-technical, customer-facing stakeholders or customer experience (CX) professionals is

• Experience working with Fintechs and banking systems including digital onboarding, lending software, or commercial and treasury infrastructure is highly desirable is

Knowledge, Skills, and Abilities

• Solid communication skills in articulating strategies and plans to team members and Senior Management (as necessary) as well as the ability to work effectively with internal team members, business line owners and vendors.

• Strong analytical, interpersonal and problem solving abilities to identify and prioritize critical path issues and risks and recommend mitigation strategies.

• Ability to consistently show initiative and resourcefulness to solve problems and ensure that high-quality work is produced, while respecting deadlines and budgetary considerations.

• Must have schedule flexibility and be able to work extended hours and weekends.

• Regular travel to bank sites required.

• No relocation assistance provided.

• Visa sponsorship is not available for this position

• This is a hybrid role. Following an initial 90-day onboarding period in the office, the schedule transitions to 3 days in-office and 2 days remote per week.

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Expected Pay Range

The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

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Location US-MA-Westborough

Req # 5802

Category IT/Operations - Information Technology

Position Type Full Time

Standard Working Hours Monday through Friday, 8:00am EST - 5:00pm EST