Dining Operation and Services Director

Flik Hospitality Group

Salary: $95000 - $105000 /year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Dining & Operation Services Director is responsible for leading all aspects of dining and Global Hub operations, including Catering, Gordon’s Marketplace, and the Coffee Shop, ensuring exceptional service, food quality, and overall client satisfaction. This role oversees daily operations, financial performance, team leadership, culinary programming, and client relationships. The ideal candidate is a strategic, hands-on leader with a passion for food service excellence, team development, and creating an engaging and welcoming dining experience.

Key Responsibilities

• Work in conjunction with the Kellogg Facilities team, including the Associate Director and Senior Director of Facilities, to ensure seamless operational support and facility services for all client, program managers, faculty, staff, and vendor partners.

• Provide direction to the Flik Facilities Manager on Program Assistant (PA) team activities including event setups, furniture moves, and operational support for executive education programs, conferences, meetings, and special events.

• Lead vendor performance management and operational evaluations to ensure service improvements, operational adjustments, and staffing timelines.

• Schedule, organize, and conduct regular weekly and monthly client meetings.

• Provide leadership and direction for all food service operations, including dining services, catering, and special events.

• Manage and develop associates and managers while fostering a positive, service-focused team culture.

• Build and maintain strong relationships with clients, customers, guests, and internal departments.

• Partner with the Executive Chef and culinary team to develop and implement seasonal menus and innovative culinary programs.

• Interact with and support the Accounting Manager with all financial aspects of the operation, including budgeting, forecasting, invoice processing, daily sales reporting, catering invoicing, and period-end close.

• Ensure compliance with food safety, sanitation, and allergen standards while promoting a culture of safety.

• Lead recruitment, onboarding, scheduling, training, and performance management of associates and managers.

• Conduct mid-year and annual performance reviews, providing coaching, feedback, and development opportunities.

• Drive customer engagement through marketing initiatives, menu innovation, promotions, and catering events.

Qualifications

• Bachelor's degree preferred or equivalent experience in Hospitality, Culinary Arts, or Business.

• Minimum 5 years of food service management experience in hospitality, event operations, education services, or related field.

• Union experience preferred.

• Excellent interpersonal, organizational, and communication skills (verbal and written).

• Demonstrates experience in managing budgets, financial reporting, inventory, cost controls, and overall account profitability.

• Strong background in catering, special events, and high-volume food production.

• Proven ability to lead and develop teams, manage competing priorities, and execute key initiatives.

• Some experience with Toast POS, CaterTrax, Excel, and S4 financial systems preferred.

• ServSafe certification preferred.

• A passion for continuous improvement, innovation, and delivering an exceptional dining experience.

• Flexible schedule, including early mornings, evenings, weekends, and holidays

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1587516

Flik Hospitality Group

Kristan McIntosh

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