Director of Clinical Services - Home Care (Full-Time, Days)

Rochester Regional Health Home Care - Monroe Ave

Full time

REQ_244671

Job Title: Director of Clinical Services Department: HomecareLocation: Rochester Regional Health Home Care - Monroe Avenue Schedule: Monday through Friday, 8:30am - 5:00pm

SUMMARY:

This role leads our clinical programs in home care and hospice services. It requires strategic vision, exceptional leadership skills, and the ability to ensure the delivery of high-quality, patient-centered care. As a key member of the senior leadership team, they are responsible for driving clinical excellence while fostering a culture of compassion and innovation. Responsible for leading all aspects of clinical programming and driving measurable improvements in quality, patient satisfaction and cost of care.

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a “High Performing Home Care Agency,” further highlighting its commitment to exceptional patient care and clinical excellence.

RESPONSIBILITIES:

• Provide strategic leadership for Home Care and Hospice services, aligning programs, policies, and goals with the health system’s mission while driving improvements in quality, satisfaction, and efficiency.

• Oversee day-to-day clinical operations, ensuring optimal staffing, interdisciplinary collaboration, and delivery of seamless, patient-centered care.

• Partner with clinical leaders to design and implement patient-centered care models, clinical pathways, and innovative approaches that improve outcomes and reduce care variability.

• Foster a positive workplace culture by mentoring clinical leaders, supporting professional growth, and leading recruitment and retention initiatives.

• Manage budgets and financial performance, balancing cost-effectiveness with quality care, while identifying opportunities for growth, resource optimization, and value-based care initiatives.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Healthcare field required.

• Minimum of 8 years’ of health care experience, with at least 2 years in a leadership role.

• Minimum 5 years’ experience in clinical role as a Registered Nurse or Physical Therapist or Occupational Therapist or Speech Pathologist or Licensed Master Social Worker

PREFERRED QUALIFICATIONS:

• Master’s Degree in a health care field

• Understanding of the new healthcare paradigm, approach to patient care, and be open to alternative access points to care for patients (i.e. telemedicine, alternative patient care providers).

• Proven track record of managing clinical operations and achieving measurable outcomes.

• Familiarity with electronic health record systems and quality improvement methodologies.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$90,000.00 - $150,000.00

CITY:

Rochester

POSTAL CODE:

14607

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.