Roof Leak Coordinator

Description We are looking for a Roof Leak Coordinator to support service operations for a construction-focused organization in Austintown, Ohio. This contract opportunity with permanent potential is well suited for someone who communicates confidently, stays organized under pressure, and enjoys keeping field activity moving efficiently. In this hybrid role, you will help manage service requests, coordinate with customers and internal teams, and ensure technicians are scheduled with accuracy and urgency.

Responsibilities:

• Coordinate incoming roof leak and service requests, gather key details, and route each issue to the appropriate technician or team.

• Schedule service visits by working directly with facilities contacts and confirming timing, site needs, and access information.

• Dispatch field technicians efficiently to multiple job sites while adjusting priorities as urgent issues arise.

• Maintain clear and accurate documentation of customer interactions, work orders, schedule changes, and service updates.

• Track daily service activity to help ensure commitments are met and all stakeholders receive timely communication.

• Partner with office and field personnel to support smooth service delivery and resolve scheduling conflicts quickly.

• Handle inbound and outbound calls professionally while providing helpful updates and setting clear expectations for customers.

• Support order entry and related administrative tasks needed to keep service operations organized and responsive. Requirements • Previous experience in customer service, dispatching, service coordination, or a similar support role is preferred.

• Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.

• Ability to manage multiple priorities at once while maintaining accuracy and strong attention to detail.

• Comfortable working in a fast-paced environment where schedules and service needs can change throughout the day.

• Proficiency with basic computer applications and office systems used for scheduling, communication, and recordkeeping.

• A dependable, team-oriented approach with a sense of urgency and a positive, detail-focused attitude.

• Experience handling inbound calls, outbound calls, order entry, or call center support is beneficial. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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