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Planet Fitness - PF Baseline Fitness logo

Team Lead

Planet Fitness - PF Baseline Fitness

Longmont, COFull-time$17/hrPosted 1w agoStill listed today

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At a glance

Compensation
$17/hr
Location
Longmont, CO
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Team Lead assists with overseeing gym operations to support a positive member experience. The role supports staff training and member service, handles front-desk tasks, helps manage team members and marketing efforts, and assists with cleanliness, supplies, inventory, and reporting. The position reports to the Club Manager and is listed as full-time, supervisor, and non-exempt.

Skills & qualifications

RequiredNice to have

Skills

Customer Service, requiredCommunication, requiredOrganization, requiredLeadership, requiredComputer Proficiency, requiredListening, requiredProblem Solving, requiredDiplomacy, requiredLifting Up to 50 Lbs, required

Qualifications

Honesty and Good Work Ethic, required

Benefits

Medical Insurance
Paid Time Off
Vision Insurance
Dental Insurance

Full job description

Benefits:

  • Free uniforms

  • Health insurance

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Vision insurance

  • Dental insurance

  • Employee discounts

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

  • Assist in training and developing staff.

  • Assist in member service oversight making sure all staff provide great customer experience.

  • Very involved in front desk related tasks:

  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.

  • Taking info calls.

  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.

  • Great/meet potential members and provide gym tour.

  • Assist to facilitate member service issues and questions.

  • Assist with team member management and provide backup support to Club Manager as needed.

  • Ensuring adherence to all company policies and procedures.

  • Help create and maintain a positive image for the club.

  • Assist overseeing cleanliness and appearance of gym.

  • Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.

  • Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

How this job compares

Set against the 32,885 open Customer Service jobs on Olive Jobs, counted November 10, 2026.

Pay
  • This posting$17/hr
  • Colorado median$20–24/hr759 hourly ranges
  • US median$18–23/hr16,310 hourly ranges

This rate, $17/hr, is 21% below the Colorado median midpoint ($22/hr) — in the lowest quarter of Customer Service hourly ranges in Colorado.

Openings
Olive Jobs lists 923 open Customer Service jobs in Colorado and 32,885 across the US. 1% of them nationwide are listed as remote or flexible.
Hiring the most in Colorado
Experience
Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,605 postings).
Education
1,359 of the 32,885 open Customer Service jobs (4%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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