Hotel General Manager
South Bend, INJobSeen 1w agoSeen in employer's feed 1 day ago
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Job overview
JSK Hospitality seeks an experienced Hotel General Manager to lead operations at its Homewood Suites by Hilton property in South Bend. The role oversees guest experience, team leadership, brand standards, and profit-and-loss results. The General Manager will build a positive, accountable culture and may step up across the company’s multi-property portfolio.
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Full job description
Homewood Suites by Hilton South Bend Notre Dame Area About the Role JSK Hospitality seeks an experienced Hotel General Manager to lead full operations at our Homewood Suites by Hilton property. You will own guest experience, team leadership, brand standards, and PandL results while building a positive, accountable culture. Responsibilities Lead overall hotel operations to deliver consistent guest satisfaction scores and brand standards. Own the PandL: drive revenue, control costs, and achieve budgeted profit goals. Recruit, train, coach, and develop department heads and associates. Ensure high standards of cleanliness, maintenance, safety, and security. Manage labor, scheduling, and productivity while protecting service levels. Partner with sales and revenue management to maximize occupancy, ADR, and RevPAR. Handle guest issues and recovery with ownership and professionalism. Maintain compliance with Homewood Suites by Hilton standards, local regulations, and company policies. Conduct property inspections, quality audits, and continuous improvement. Report regularly to regional leadership on performance, challenges, and opportunities. Step up as needed across the multi-property portfolio. Required Qualifications 3+ years hotel management experience, with 1-2+ years as GM or strong AGM at select-service or extended-stay property. Proven PandL management and guest satisfaction improvement track record. Strong leadership, coaching, and team-development skills. Working knowledge of brand systems preferred. Flexibility for evenings, weekends, holidays; valid drivers license; occasional travel. Preferred Prior experience with the Hilton brand family. Revenue management or sales background. Bilingual (English/Spanish). Benefits and Perks Competitive base + performance bonus; medical/dental/vision; 401(k) match; PTO; employee hotel discounts (JSK portfolio + brand network); career growth across growing multi-property company. About JSK South Bend, IN-based management, investment and development company operating Marriott, Hilton, IHG and Choice branded hotels. We focus on strong operations, guest service excellence, and internal development. JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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