Operational Account Manager, Freight Operations, Road US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Torrance, S Western Ave

Division: Road Job Posting Title: Operational Account Manager, Freight Operations, Road US Time Type: Full Time

Summary The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.

• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.

• Researches and determines growth opportunities within the branch’s house accounts.

• Investigates, actions and establishes new customer leads and opportunities.

• Examines customer requests to provide best service options and pricing available.

• Proactively handles customer shipment requests.

• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.

• Provides direction and sets pricing guidelines for Carrier Sales team.

• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.

• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.

• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.

• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.

• Other duties and project work as assigned by manager.

Minimum Required Qualifications Education and/or Experience

• High School diploma.

• 3 years’ experience in logistics, transportation brokerage, or related field.

Skills, Knowledge & Abilities Computer Skills

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.

• Solid analytical experience in Excel required.

• Experience with transportation management systems.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing, negotiating and project development

Other Skills

• Superior leadership skills and ability to build and cultivate strong relationships

• Driven, enthusiastic, and highly motivated

• High attention to detail and ability to multitask

• Strong organizational skills

• Ability to thrive under deadlines and work in a team environment, while also delivering independent results

• Excellent interpersonal communication and problem-solving skills, verbal, written and in person

• Strong prioritization skills and works with a sense of urgency

• Proficiency in using a Windows-based computer

• Strong ability to persuade, negotiate, and influence others

• Ability to work flexible hours.

Preferred Qualifications Education and/or Experience

• College degree in Logistics or Supply Chain Management

• 5 years’ experience in logistics, transportation brokerage, or related field.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Other Information Able to travel as needed up to 5%.

For this position, the expected base pay range is $73,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV