Director, Pre-Service

Experience Required

None

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Responsibilities

Along with the System Director, Patient Access, the Director, Pre-Service develops and builds out the infrastructure for the future state of the Pre Service department to allow a positive customer experience with smooth entry into the healthcare system. Directly responsible for the planning, developing and executing all hospital and patient services surrounding Pre Service. Primarily focused on, but not limited to, creating a robust service level m odel to support hospital land patient access to Norton Healthcare resources. Directs, manages and leads the physician and hospital function strategies related to Pre Service technologies. Partners with Norton Healthcare departments to ensure there is a strong collaboration to meet departmental/ service-line goals and strategies. Responsible for managing an outsourcing contract with service level arrangements to including maintaining appropriate documentation and notification of hospital admissions. Serves as a liaison between physicians, physician office staff, and vendors. Responsible for quality assurance review.

Key Accountabilities:

Management of service performance including, but not limited to, process outcomes, financial performance and patient/physician satisfaction.

Collaborate with departments in the revenue cycle to promote patient access services and supports cohesive and efficient revenue cycle.

Director, Pre-Service develops and builds out the infrastructure for the future state of the Pre Service department to allow a positive customer experience with smooth entry into the healthcare system.

Coordinate development of standardization of pre service between hospitals, physicians, and patients to improve tracking and outcomes. Design and execute ideas, proposals and project plans for initiatives surrounding pre service as identified by Patient Access structure and senior leadership.

Communication and relationship building; building trusting collaborative relationships with staff, peers, physicians, community facilities, and vendors.

Qualifications

Required:

Five years Healthcare Revenue Cycle

Bachelor Degree

Desired:

Three years insurance verification, managed care or care management

Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/S Exual Orientation/Gender Identity Equal Employment Opportunity is the Law

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

162832