Technical Program Manager (AI Focused)

Job Description

We are seeking a technically savvy and self-driven AI Product Manager to help guide the development, testing, and adoption of AI-powered applications. This role will serve as the bridge between business stakeholders, developers, and data scientists, translating requirements into prioritized product features while ensuring AI solutions deliver accurate, consistent, and valuable outcomes for end users.

Key Responsibilities

Manage product backlogs, sprints, and user stories within an Agile development environment. Partner with developers and data scientists to define requirements, assess technical tradeoffs, and resolve issues. Test and evaluate AI tools, chatbots, and LLM-based applications for quality, accuracy, consistency, and user experience. Lead business and user acceptance testing (UAT) for internal web applications. Create clear user-facing documentation, support materials, and process guides. Gather stakeholder feedback and translate business needs into actionable product enhancements. Independently manage priorities and deliverables with minimal oversight.

Skills and Requirements

3+ years of product or program management experience in Agile software development environments. 1+ year of hands-on experience testing and evaluating AI tools, chatbots, or generative AI applications. Experience writing and prioritizing features, requirements, and user stories. Strong technical writing and documentation skills. Familiarity with RAG (Retrieval-Augmented Generation) systems and LLM-based applications. Experience with Jira, Agile workflows, sprint planning, and backlog management. Ability to collaborate effectively with technical and non-technical teams. Comfortable working Pacific Time hours to support collaboration with a New Zealand-based development team. Prior Cisco experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].