Automotive Shop Manager/Technician

Automotive Shop Manager/Automotive Technician - Essential Duties - Hands on Master Tech mechanical skills needed when technicians need help in shop. - Forecasts goals and objectives for the shop and strives to meet them. - Hires, trains, motivates, counsels and monitors the performance of all shop service department staff - Prepares and administers an annual operating budget for the shop service department. - Maintains reporting systems required by general management. - Attends managers meetings as needed. - Monitors and controls the performance of the shop using appropriate reports, tracking systems and surveys. - Strives for harmony and teamwork within the shop. - Develops and implements a marketing plan which promotes new and repeat business. - Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. - Accounts for all documents; ensures that none are missing, and all are processed correctly. - Holds weekly shop meetings. - Directs and schedules the activities of all shop employees. - Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. - Monitors technicians' daily productivity reports and corresponding payroll records. - Order parts and monitors and follows up on parts orders to ensure availability. - Establishes and maintains good working relationships with customers to encourage repeat and referral business. - Informs repair technicians of time allowances on each repair order. - Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. - Keeps abreast of new equipment and tools available and recommends purchases. - Ensures that the work areas and customer waiting area are kept clean. - Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. - Ensures the proper care, storage and inventory of special tools. - Ensures that customers' service files are up-to-date and readily available for reference. - Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. - Prepares pricing guides and maintenance menus for frequent labor operations. - Handles customer complaints immediately and according to shop guidelines. - Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. - Maintains safe work environment. - Maintains a professional appearance. - Daily book work and Other tasks as assigned. - Hands on mechanical skills needed when technicians need help - 1 Locations (Provo ) Auto Performance Utah