Real Estate Agent Services Administrator II

Job Overview

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator II to work onsite at our Richmond, Virginia office. The primary purpose of this job is to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Coordinate with Branch Management to create and execute on agent recruiting campaigns (proposals, reports for agents, etc.) for multiple offices.

• Use discretion to engage potential agents who are in our agent acquisition pipeline.

• First point of contact for all new agent onboarding.

• Liaise with management team and new agents on three to six (3-6) months' new agent success management.

• Assist Branch Manager in the day-to-day operations of the office(s).

• Provide backup support for multiple offices as needed.

• Maintain listings, sales, settlements, and processes.

• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters as needed or requested.

• Maintain records on all MLS functions such as agent additions, terminations, and transfers.

• Provide support for the assigned offices in a variety of areas including but not limited to, ordering supplies and materials, processing checks, processing listings/contracts/settlements, agent processing, greeting visitors, and answering office phones.

• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.

• Interact with Agents, staff and clients providing assistance and support as needed.

• Assist with development and implementation of advertising, marketing, and social media initiatives.

• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in related field preferred or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of five to seven (5-7) years of related experience is required. Real estate, mortgage or title experience preferred.

• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)

• Skilled in social media marketing and profiency with Canva desired

• Excellent business communication skills and ability to multi-task are critical.

• Accounting and/or bookkeeping experience helpful.

• Strong organizational and interpersonal skills required.

• Experience using A.I. preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no licenses and certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Limited travel to various worksites is required.

Pay Transparency

The anticipated starting hourly range for this role is $ 17.74 - $ 34.76

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at [email protected] .