Customer Experience Agent
Dallas, TXFull-time$22/hrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Customer Experience Agent supports customers on the Driveway website and coordinates vehicle purchases. The role answers questions, helps move digital transactions forward, arranges virtual inspections and vehicle pickup, and communicates through chat, phone, and CRM/email. It is onsite in Addison, Texas, and pays $22.00 per hour plus an incentive opportunity.
Skills & qualifications
Skills
Benefits
Full job description
Dallas APC, Dallas, TX 75254
Full time
R120788
Dealership:L0397 Driveway Home Office
Driveway.com
Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!
Customer Experience Agent-Purchases
The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.
Location: This position is onsite in Addison, TX.
Compensation: $22.00 per hour, plus incentive opportunity.
Responsibilities
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Driveway website concierge/brand promise expert:
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Customer Concierge:
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Answers questions and helps move the digital transaction process forward
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Coordinates virtual inspection using our inspection application
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Coordinates pick-up of purchased vehicle from customer’s home.
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Communicate effectively with customers through chat, phone, and CRM/email
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Maintain activity log
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Other duties as assigned
Skills and Qualifications
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Strong attention to detail
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Excellent communication skills
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Time management
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Active listening skills
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Critical thinking
Competencies
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Does the right thing, takes action and adapts to change.
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Self-motivates, believes in accountability, focuses on results, makes plans and follows through
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Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
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Thrives on a team, stays positive, lives our values
We offer a comprehensive benefits package designed to support you and your family, including:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays
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PTO: 80 hours front-loaded on day 1
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
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Up to 1/3 of time: standing, walking, lifting up to 25 pounds
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Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
How this job compares
Set against the 804 open Customer Experience jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$22/hr
- US median$20–23/hr221 hourly ranges
This rate, $22/hr, is 3% above the US median midpoint ($21/hr) — in the middle half of Customer Experience hourly ranges across the US.
- Openings
- Olive Jobs lists 64 open Customer Experience jobs in Texas and 804 across the US. 5% of them nationwide are listed as remote or flexible.
- Experience
- Customer Experience postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 2 to 8 years (589 postings).
- Education
- 141 of the 804 open Customer Experience jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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