Product Quality Engineer

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market . Additional information can be found at www.ttm.com Scope: - The Quality Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source, they will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality. Duties and Responsibilities: - Act as customer point of contact for all customer communications regarding processed or in process product. This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions. - Assist with requesting and communicating with customer source inspectors. - Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints. - Maintain and integrate quality systems for return and complaint processing - Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications. - Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries. - Analyze product returns to establish preliminary investigation for quality issues. This includes communicating findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable. - Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts - Assist in process auditing - Assist with procedure and documentation updates and associated training - Establish format and generation of AS9102 FAI reports. - GD&T - Understanding customer blueprints and correlating requirements to physical product measurements. - Coordinating outside service for customer specific requirements. N**ote:**The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Essential Knowledge and Skills: Able to read, write, and communicate in English, to the extent necessary to perform the job functions. Able to understand concerning technical requirements. Able to effectively communicate with others, both basic and technical concepts. Possess strong customer service skills. Excellent computer skills with proficiency in Microsoft Office and peripheral devices. Self starter with ability to do follow-up to completion without supervision. Understands basic corre