Family Service Warehouse Assistant (Temporary) - 13-030 - SC/ El Cajon

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Warehouse Assistant is responsible for receiving, sorting, organizing, and properly storing donated goods, while serving as an initial point of contact for clients seeking assistance by phone or in person. This position provides basic material assistance to individuals and families in need and offers information, referrals, and support services as appropriate.

The Warehouse Assistant participates in all regular and special food distributions and related community service programs. Responsibilities include accurately documenting client services, maintaining records, and entering data into Salvation Army software systems, including WellSky.

As needed, the Warehouse Assistant may operate Salvation Army vehicles, including box trucks, pickup trucks, and vans, to collect donations, transport goods, and assist with food distribution efforts. The position also performs general office duties and provides administrative and operational support to Family Services programs and activities.

This role requires a commitment to excellent customer service, teamwork, and the mission of The Salvation Army in serving individuals and families with dignity and compassion

Temporary: 11/23/2026- 02/26/2027

Essential Functions

• Receive, inspect, sort, weigh, record, and properly store donated food, clothing, household goods, and other donated items.

• Maintain an organized, safe, and efficient warehouse and pantry by stocking shelves, rotating inventory, and ensuring items are stored in designated locations.

• Assist with inventory management, including tracking donations, distributions, and stock levels to support uninterrupted program operations.

• Maintain accurate records of donation weights, values, inventory activity, and distributions in accordance with Salvation Army policies and reporting requirements.

• Prepare food, supplies, and other materials for regular and special distributions and assist with all food pantry operations.

• Participate in weekly food distributions, holiday assistance programs, and other Family Services initiatives.

• Maintain warehouse, pantry, storage, and distribution areas in a clean, orderly, and safe condition.

• Greet clients, visitors, and community members in a professional, welcoming, and compassionate manner.

• Conduct basic client intake and initial needs assessments to determine appropriate assistance, resources, or referrals.

• Provide basic material assistance and information regarding available services and community resources within established program guidelines.

• Receive, screen, and route incoming telephone calls; provide information, take messages, and direct inquiries to appropriate personnel.

• Enter client, service, and program information into Salvation Army software systems, including WellSky, ensuring timely and accurate recordkeeping.

• Complete statistical reporting, service documentation, Gift-in-Kind reporting, and other required records accurately and on schedule.

• Maintain accurate records of financial and in-kind assistance provided through Family Services programs.

• Protect the confidentiality of all client, donor, volunteer, and organizational information.

• Assist with general office functions, including filing, correspondence, appointment support, and other administrative duties related to Family Services operations.

• Maintain positive and professional working relationships with clients, volunteers, donors, community partners, and representatives of outside agencies.

• Assist in the administration of special assistance programs, including utility assistance, rent assistance, FEMA-related services, seasonal programs, and other special initiatives as assigned.

• On an occasional basis, operate Salvation Army vehicles to transport donations, food, or other program-related materials as directed.

• Maintain vehicle cleanliness, mileage logs, and related documentation when assigned vehicle operation responsibilities.

• Assist with Emergency Disaster Services operations and disaster response activities as needed.

• Attend required meetings, trainings, and organizational activities.

• Perform all other duties as assigned.

Working Conditions

Ability to walk, stand, bend squat climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 75lbs. Ability to grasp, push, and pull objects such as file cabinet drawers and reach overhead. Ability to operate computer, fax and telephone. Ability to learn new software.

Minimum Qualifications

• Experience working effectively with clients, staff, and others of diverse background and interests.

• Valid California Driver’s License and clean driving record.

• Ability to complete Salvation Army Driver’s training.

• Pass background check.

Skills, Knowledge, & Abilities

• Knowledge of Salvation Army policies and procedures, helpful.

• Good oral and written communication skills.

• Organizational skills.

• Knowledge of vehicle operations.

• Thrive in both a team and independent environment.

• Ability to manage multiple tasks and execute programs on time.

• Demonstrate maturity and judgment in making decisions in the best interest of the East County Red Shield and clients, seeking supervision and/or consultation when needed.

• Complete standard Protecting the Mission training and background check per Salvation Army Policy.

• Demonstrate both personal and professional cleanliness, tidiness, and neatness.