Information Technology Specialist

Summary

This position is located in Business Operations, Chief Information Office (CIO). CIO oversees the Forest Service's information technology and resources to support mission priorities. The role emphasizes strong customer service and proactive partnerships with stakeholders to deliver effective, value-driven IT solutions. For additional information about the duties of this position, please contact Yana Patton at 530-226-2779.

Duties

• Leads and coordinates the planning, development, and implementation of IT systems, applications, and infrastructure solutions that support Forest Service mission needs.
• Provides expert technical guidance on system design, configuration, testing, deployment, and troubleshooting, ensuring reliability, efficiency, and alignment with agency IT policies and standards.
• Analyzes complex IT issues, evaluate alternatives, and recommend solutions across the full system life cycle, including integration with existing systems and emerging technologies.
• Partners with internal customers, leadership, contractors, and external agencies to refine requirements, develop design specifications, and ensure effective implementation of IT capabilities.
• Develops new methods, approaches, standards, and procedures for IT specialty areas; interpret and apply policies and guidelines where they are ambiguous or incomplete.

Requirements

Must be a U.S. Citizen or National. Males born after 12-31-59 must be registered for Selective Service or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-12 grade level: Applicants must have one-year of specialized experience equivalent to GS-11. Qualifying specialized experience is defined as meeting three or more of the following: Interpreting and recommending enforcement of IT policies Standards, and guidelines; conducting analyses and recommending resolutions of complex issues affecting IT specialty areas Translating functional requirements into design specifications Assisting customers in installing applications and troubleshooting post-installation problems and /or Reviewing general business and functional requirements and recommending solutions AND Information Technology (IT) related experience must also demonstrate each of the nine competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for specialized experience. How You Will Be Evaluated

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category. Accomplishment Record Review: If you are found minimally qualified, a rating panel will review your resume and Accomplishment Record narratives. Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service. To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13052897 Other Information

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply. Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered. The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional Information is available on the OPM Website. This position is not eligible for telework. The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional Information is available on the OPM Website. This is a bargaining unit position and is represented by either NFFE, AFGE, or NAGE. Forest Service daycare facilities may be available. Government Housing may be available. Position(s) will be located at a Forest Service office, except Atlanta, Georgia; Milwaukee, Wisconsin; and Portland, Oregon. Final determination of the duty station will be made by the selecting official at the time of the job offer. Pay rates vary depending on location. The salary shown is for the Rest of the U.S. See OPM.gov for additional information on pay rates.