Operations/Service Manager II
Stafford, MAFull-time$21.05–28.05/hrPosted 3 days agoStill listed 2 days ago
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At a glance
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Job overview
The Operations/Service Manager II helps manage overall store operations at Burlington, leading customer service, cashier, and receiving teams. The role oversees operational execution, supports staffing and development, and serves as Manager on Duty. It requires at least three years of retail management or store operations experience and includes a flexible schedule, with occasional travel potentially required.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Position Overview
Are you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $21.05 - $28.05
How this job compares
Set against the 8,293 open Operations Manager jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$21.05–28.05/hr
- Massachusetts median$20–34/hr24 hourly ranges
- US median$21–28/hr620 hourly ranges
This range's midpoint, $24.55/hr, is 9% below the Massachusetts median midpoint ($27/hr) — in the lowest quarter of Operations Manager hourly ranges in Massachusetts.
- Openings
- Olive Jobs lists 214 open Operations Manager jobs in Massachusetts and 8,293 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Amazon20 open
- CVS Health12 open
- State of Massachusetts8 open
- Experience
- This posting asks for at least 3 years of experience; Operations Manager postings that state a minimum ask for 4 years at the median (6,249 postings).
- Education
- 1,745 of the 8,293 open Operations Manager jobs (21%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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