IT Support Specialist

Job Description

Provide on-site and remote IT support for healthcare providers, clinicians, and business staff. This person will install, configure, image, maintain, and troubleshoot computers, software, mobile devices, peripherals, networks, and basic audio/video technology. They will also manage ServiceNow tickets, maintain IT inventory, train users and junior support staff, and lead small-to-medium IT projects. The role includes on-call coverage, occasional nights and weekends, and travel between locations.

Skills and Requirements

• 2–4 years of technical support experience in a complex, fast-paced environment
• Proficiency with current Windows and macOS operating systems
• Experience documenting and managing support tickets in ServiceNow
• Strong communication, customer service, professionalism, and adapting quickly is a MUST
• The candidate must obtain two of the following certifications within 180 working days of hire:

CompTIA A+, Network+, or SecurityCisco CCNA ISC2 CC Microsoft 365 Certified: Endpoint Administrator Associate A Microsoft Fundamentals certification in areas such as Azure, AI, Data, or Security

• Associate degree in computer science, information technology, or a related field
• Previous experience in a highly matrixed healthcare environment
• Experience leading small-to-medium IT projects and training junior support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].