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ERP Software Support Specialist

Agriland FS

Winterset, IAFull-timeSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Winterset, IA
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

AGRILAND FS seeks an ERP Software Support Specialist to support its Agvance ERP system and work with internal departments on customized solutions and enhancements. The role includes software upgrades, troubleshooting, end-user support and training, account and security administration, licensing-billing checks, and backup hardware support. The position is on-site in Winterset, Iowa, and requires an associate’s degree in IT or IS and/or 2–4 years of related experience.

Skills & qualifications

RequiredNice to have

Skills

ERP SupportiOS Device SupportPlanningOrganizationProblem SolvingCommunicationCustomer ServiceIndependent WorkTeamwork

Qualifications

Associate's in IT or IS or Related ExperienceValid Driver's LicenseIndependent and Overnight Travel

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

421 North 10th Street, Winterset, IA 50273, USA | Full Time

AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs.

Core responsibilities:

  • Understand and learn the ins and outs of Agvance, an ERP system for ag retailers

  • Install and test software upgrades

  • Communicate with other departments to resolve software, hardware, and operations problems

  • Understand and troubleshoot a variety of business software applications

  • Utilize Helpdesk software to track incoming support calls and provide support to end users

  • Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365

  • Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint

  • Confirm appropriate vendor billing on licensing

  • Troubleshoot basic hardware issues as back-up support to the IT help desk

What we need from you:

  • Associate's degree in information technology or information systems and/or 2-4 years of work-related experience

  • Experience supporting iOS devices in a business environment

  • Strong planning, organization, problem-solving, and communication skills

  • Experience providing excellent internal customer service

  • Able to work independently and in a team-oriented environment

  • Willing to work outside normal business hours when necessary

  • Must have and maintain a valid driver's license, and be able to travel independently and overnight, if necessary

What we offer our team:

  • Casual office environment

  • On-site team with a collaborative work style

  • Paid time off, sick pay, and paid holidays

  • Competitive benefits including medical, dental, vision, life insurance, and more

  • Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match

  • Excellent training and career development opportunities

Are you a good match to join the AGRILAND FS Team as an ERP Software Support Specialist in Winterset? Apply now!

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