DeVine Consulting, Inc. logo

Help Desk Specialist, Onsite

DeVine Consulting, Inc.

Monterey, CAFull-time$19/hrSeen 4 days agoSeen in employer's feed 4 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
$19/hr
Location
Monterey, CA
Schedule
Full-time
Work Authorization
US work authorization required

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

DeVine Consulting is seeking a Help Desk Specialist to support a government customer onsite in Monterey, California. The specialist will handle Tier 1 calls and tickets, escalate and remediate Tier 2 issues, and support hardware and software systems used for resident programs and mobile education events. The position is full-time and hourly, and requires U.S. citizenship.

Skills & qualifications

RequiredNice to have

Skills

Computer Operating SystemsSystems Management SoftwareHardware and Software RepairCompTIA Security+

Qualifications

U.S. CitizenshipBachelor's Degree in Related Field

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

DeVine is a leading provider of Technical and Scientific solutions for Federal, State and commercial clients.

Our company is looking for a Help Desk Specialist to join our team in Monterey, CA. This position will be supporting a government customer, hence only US Citizens may be considered for hire.

The Help Desk Specialist will join DeVine, and collaborate with our government customer onsite, Mondays through Fridays. If you have the relevant experience & attributes, and enjoy working in the Monterey area, then we want you on our team!

Responsibilities:

  • Answering and remediating trouble calls during business hours

  • Answering all Tier 1 calls, create and remediate Tier 1 tickets

  • Escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations

  • Be responsible for the implementation and operation of an integrated system of hardware and software applications designed to support mission of providing in-resident programs and mobile education events

  • Troubleshoot all of the above systems on a continuous basis, either through direct interaction or remote connection

  • Develop guides and instructions for participants on the IT resources available during their residency, and how to connect their personal laptops, smartphones, etc. to wireless networks

Experience:

  • Comprehensive knowledge of various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software

  • Current CompTIA Security+ desired

  • U.S. Citizenship

  • Bachelor's Degree in a related field from an accredited college or university a plus

About the position:

Position Type: Full-time hourly, Must be U.S. Citizen

Location: Monterey, CA

Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Holidays, Paid Sick Leave and Paid Vacation

Compensation: $19 per hour max rate

Equal Opportunity Employer

We are committed to a policy of assuring that all applicants for employment are recruited, hired and assigned on the basis of qualifications and merit without discrimination based on any protected classification, including, but not limited to, race, color, religion, sex, sexual orientation, national origin, veteran status, age, disability, handicap, marital status, or any other characteristic protected by applicable laws.

Powered by JazzHR

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit