IT SUPPORT SPECIALIST - (863)

IT SUPPORT SPECIALIST - (863)

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Job Title

IT SUPPORT SPECIALIST

Location

Rome, NY 13440 US (Primary)

Job Type

Full-time

Education

Associate Degree

Career Level

Experienced (Non-Manager)

Category

Information Technology

Job Description

The IT Specialist maintains information systems, network enclaves, and the software licensing program for assigned facilities and research and development (R&D) areas. The specialist provides information assurance and configuration management support so that R&D environments remain available, reliable, and compliant.

Requirements

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Clearance and Eligibility

• US citizenship is required.

• SECRET clearance, or an interim SECRET that leads to a final SECRET.

• Must obtain a Common Access Card (CAC) and Defense Biometric Identification System (DBIDS) credential.

• Must pass the criminal history check and National Agency Check.

Education and Certifications

• Bachelor's degree in Information Technology, Computer Science, Mathematics or a related field. Degree may be substituted with additional relevant industry experience and/or industry-accepted training and certification.

• DOD 8570/8140 compliance at the privileged user (administrator) level, in place before starting work (i.e., security certification, such as CompTIA Security+ or equivalent, at a minimum).

• Operating system certification (Microsoft, Linux, Unix or Mac) at a minimum.

Required Knowledge and Skills

• Well versed in Active Directory, Group Policy, the Risk Management Framework (RMF), virtualization (for example VMware Workstation/ESX and VirtualBox), and server/client technologies.

• Able to install and troubleshoot Microsoft Windows (all versions), Microsoft Windows Server (all versions), Linux (all versions) and Mac OS (all versions).

• Proficient with Microsoft Office (including Excel and Access) and Adobe technologies.

• Knowledge of network security procedures, best practices and implementation, and of account administration for administrator and service accounts.

• Able to work in both classified and unclassified environments, including standalone enclaves.

• Strong written documentation skills.

• Responsibilities Systems and Network Maintenance

• Maintain information systems, including associated hardware and software, with authorized information assurance solutions.

• Install, configure, rebuild, operate and maintain systems hardware, software and peripherals in accordance with Government standards, in both networked and standalone systems.

• Maintain the network enclave, including access control lists, firewalls, route table configurations and account access, at the security level of the enclave.

• Provide technical solutions processes from an IT and cybersecurity perspective. Troubleshoot problems during time-critical testing, development and demonstration.

• Provide ongoing assessment to maintain TEMPEST, Operations Security, Computer Security and physical security requirements.

• Information Assurance and Risk Management Framework

• Prepare RMF packages.

• Upload coordinated packages. Track submitted packages and give feedback until an authority to operate or decision is received.

• Review new and existing Air Force Instructions, Time Compliance Network Orders and Network Tasking Orders. Implement change actions and report impacts to operations.

• Maintain changes for information systems, including network tasking orders and IAVA resolutions. Identify any activities that need extensive tracking, such as operating system or Office 365 migrations.

• Prepare Plans of Action and Milestones (POA&Ms) for information system compliance.

• Identify security risks tied to hardware, software and network infrastructure, including commingling of hardware, data exposure and destruction, and mitigation of identified cybersecurity vulnerabilities.

• Maintain documentation for security, information assurance, software end-use and computer access control as required.

• Configuration, Hardware and Software Management

• Maintain hardware and software accountability using the local database.

• Maintain configuration and software management, including end-user license use and accountability.

• Prepare draft communications-computer systems requirements documents, work requests and base civil engineer work requests. Track them to completion and provide metrics.

• Support the Government's evaluation of hardware and software purchases by assembling requirements and coordinating with the Program Manager and Cybersecurity.

• Software License Management

• Provide and maintain Unit Software License Management for information systems.

• Maintain the accuracy of software license entries in the local software license database. Control delivery of purchased software to end users and record each purchase or reuse.

• Perform semi-annual and annual inventories of software licenses and cross-check them against installed software.

• Maintain a soft copy of the license inventory and proof of license ownership.

• Maintain physical license documents and software media under lock in the designated centralized location.

• Identify unlicensed software and resolve it with Software License Manager. Coordinate the Program Manager when a replacement license creates new cost.

• Prepare Software License Management status reports and maintain a log of approved deviations from software license policy.

• Provide software to division personnel only after required actions are complete.

• Records, Training and Program Support

• Maintain files and correspondence to the records manager to ensure proper retention and disposition.

• Train personnel on RMF artifacts (categorization statements, hardware and software lists, boundary diagrams) and system compliance.

• Contribute to the monthly status report, oral presentations, technical reports and the continuity book. Document lessons learned and procedures.

• Identify recommended SharePoint site changes.

• Maintain an individual training record and complete all initial and recurring mandatory training.

• Security Requirements

• Safeguard classified information, and handle and process classified and unclassified material, in accordance with the National Industrial Security Program Operating Manual and Air Force information security guidance.

• Comply with Air Force user responsibilities for information systems, and maintain computer system integrity under the Air Force Computer Security program.

• Control and account for all keys, CACs and access badges. Secure work areas at the close of each work day and complete end-of-day security checks.

Desired Skills/Other Considerations

If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.

Type of Security Clearance Required

Secret