IT Support - Level 2
San Francisco, CAJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
Insight Global is seeking an experienced L2 IT Support Engineer for its San Francisco office. The role provides onsite employee support through walk-up assistance and a digital ticket queue, primarily in a macOS environment. The engineer will handle issues end to end and support day-to-day operations in a fast-growing office where priorities move quickly.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
We're looking for an experienced L2 IT Support Engineer to support our fast-growing San Francisco office. You'll be the face of IT for employees onsite — handling walk-up support, working the ticket queue, and keeping day-to-day operations running smoothly across a primarily macOS environment. This is a hands-on role for someone who can operate independently, take ownership of issues end to end, and thrive in a high-growth environment where priorities move quickly.
Skills and Requirements
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3–5 years of hands-on IT support experience, with at least some time at an L2/escalation level
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Strong macOS support skills; working Windows knowledge a plus
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Proven customer-facing experience supporting both a digital ticket queue and in-person walk-up support
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Experience with Okta (or a comparable IdP), specifically application and group assignments
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Experience with MDM platforms and zero-touch deployment — Jamf or JumpCloud strongly preferred
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Enterprise-level Google Workspace administration experience (Gmail, Calendar, Drive, security controls)
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Basic network troubleshooting skills, or hands-on experience with HPE Networking Instant On, Cisco Meraki, or Ubiquiti
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Experience supporting a fast-growing or scaling office environment
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Scripting or automation exposure (Bash, zsh, or similar)
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Familiarity with A/V and conference room support
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Relevant certifications (Jamf 100/200, Google Workspace Administrator, CompTIA A+/Network+, Okta Certified Professional)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 2,732 open IT Support jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This postingNot listed
- California median$90–120K/yr96 salary ranges
- California median$28–35/hr77 hourly ranges
- Openings
- Olive Jobs lists 238 open IT Support jobs in California and 2,732 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Robert Half19 open
- TEKsystems13 open
- Insight Global (this employer)9 open
- Experience
- This posting asks for at least 3 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,893 postings).
- Education
- 242 of the 2,732 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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