Air Logistics Gateway Operations Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Gateway Operations Specialist in Miami, you will help ensure the accurate tracking and efficient movement of international airfreight shipments through our gateway operations. You will work closely with airlines, internal operations teams, and other stakeholders to monitor shipment activity, resolve discrepancies, maintain accurate records, and support the timely movement of freight across our global network.

How you create impact

You will support daily gateway operations with a focus on shipment tracking, airline coordination, and maintaining accurate and timely information throughout the transportation process.

• Monitor international airfreight shipments and track departure and arrival activity

• Follow up with airlines to confirm shipment movements, investigate delays, and resolve discrepancies

• Maintain accurate shipment records, tracking information, and operational updates in internal systems

• Monitor master air waybill information and ensure shipment details are accurate and complete

• Communicate shipment updates, delays, and discrepancies to Operational Care and destination teams

• Coordinate with airlines, ground transportation providers, and internal operations teams to support efficient cargo movement

• Assist with planning and coordinating inbound and outbound freight through the gateway

• Support the effective utilization of airline capacity while meeting customer service expectations

• Ensure operational activities comply with carrier requirements, safety regulations, and established procedures

• Assist with additional gateway operational tasks and team priorities as needed

• Identify opportunities to improve tracking accuracy, operational processes, and overall efficiency

What we would like you to bring

You bring strong organizational skills, attention to detail, and the ability to stay on top of multiple shipments and priorities in a fast-paced environment. You communicate clearly, take initiative when issues arise, and understand the importance of accurate information and reliable follow-through.

• Experience in air logistics, freight forwarding, transportation, or a related operational environment

• Knowledge of international airfreight processes, shipment tracking, and airline coordination

• Ability to identify shipment discrepancies, investigate issues, and work toward timely resolutions

• Strong attention to detail and accuracy when maintaining shipment data and operational records

• Excellent organizational and time management skills

• Strong written and verbal communication skills

• Ability to collaborate effectively with airlines, internal teams, and other service providers

• Strong problem-solving skills and the ability to make decisions in a fast-paced environment

• Proficiency with Microsoft Excel, Word, Outlook, and other business applications

• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines

• Vocational training, professional certification, or equivalent relevant experience

Previous experience in airfreight gateway operations, carrier coordination, or international shipment management is preferred. The ideal candidate will be dependable, detail-oriented, and comfortable working in an environment where timely communication and accurate shipment information are essential.

What's in it for you

Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary based on experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.