Revenue Operations Director, Global Customer Success

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13794735 Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too. About the Team Global Revenue Operations, AI & Function Operations drives operations for the functions that grow and protect Workday's revenue, including Customer Success, Solution Consulting, Value Management, Enterprise Architecture, and Office of the CFO account executives. Our mission is to help these functions and the business scale, give our 1,000+ workmates what they need to succeed, and remove friction so we serve customers better. We're also leading Workday's AI operations, accelerating customer adoption of our AI agents and building the operating model behind an AI-forward, consumption-based business. About the Role As Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE "state of the business" view, align global practices with Geo field teams, and drive operational efficiency at scale. This role serves as the operational right-hand to the SVP, Customer Success & Solutions COE. It reports directly to the Senior Director of Revenue Operations, AI & Function Operations. High-Impact Responsibilities - Unify Operating Rhythm: Establish shared planning, business reviews, and consolidated reporting across the representative COE pillars for CS, VM, and SC/EA. - Strategic Rigor & Prioritization: Own the cross-COE priority roadmap, ensuring the COE pillars are tackling the most mission critical business challenges efficiently. - Rules of Engagement: Co-author ownership, handoffs, and escalation boundaries across COE and field functions, ensuring frictionless support of our stakeholders. - Planning Methodology & Advisory: Coordinate with analytics workmates to deliver globally utilized planning models, act as the liaison to the SVP, COE in the planning delivery and rollup of COE pillars. - Global Performance Design & Reporting: ensure all functional pillars have established metrics, analytics assets, reporting cadence that accounts for both regional and global performance. - Project Ownership: Run select projects, specifically those requiring cross-COE coordination, from start to finish in support of SVP, COE priorities. - Strategic Narrative Support: partner closely with CoE leaders in building a cohesive narrative across all pillars, backed by data / analysis / external & internal perspectives - including meeting content, whitepa ers, and board level presentations. About You Basic Qualifications: - Strategic Execution: 8+ years SaaS experience scaling strategy (Design ? Pilot ? Scale) across customer-facing functions. Other Qualifications: - Cross-Functional Operations: Deep expertise spanning both presales and post-sales operational domains. - Planning and Analysis: Proven track record in consumption/usage models and planning methodology. - Stakeholder Leadership: Skilled at leading across matrixed structures (functional vs. Geo), negotiating RoEs, and driving executive change management. - Management: Experience coordinating another person's workload: helping prioritize, coaching and developing, and driving successful outcomes. \ Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges