Senior Customer Success Manager, Enterprise
New York, NYFull-timePosted todayStill listed today
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At a glance
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Job overview
Elliptic is seeking a Senior Customer Success Manager to own strategic enterprise customers across the Americas. The individual contributor will lead account plans, renewals, retention and expansion, while coordinating complex use cases across customer and internal teams. The role focuses on executive relationships, reliable renewal forecasts and demonstrating customer value. Elliptic works in crypto compliance, risk and intelligence.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Senior Customer Success Manager, Enterprise Customer Success · New York · Full-time, Hybrid Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fueling the next stage of that work. You’ll own Elliptic’s most strategic enterprise customers across the Americas. Their compliance, risk and intelligence programs involve several teams and executives on each side. This is an individual contributor role, so your influence comes from how well you lead accounts, not from a title. Within six months you’ll have an account plan and a clear view of renewal risk for every key customer. You’ll also have built trusted relationships with their executives and seen at least one complex, multi-team use case through to a successful outcome. What you’ll bring
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A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders
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Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on
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The presence to run executive business reviews and tell a clear value story to C-suite audiences
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The ability to get Support, Solutions, Product and Engineering behind one plan without formal authority
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Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them
Bonus points for AML experience in crypto or financial services, familiarity with blockchain and digital assets, or work with US banks or exchanges on compliance or financial crime programs. What you’ll do
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Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer
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Lead renewal cycles end to end, from forecasting risk to negotiating terms
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Run executive business reviews that prove ROI and build senior-level trust in Elliptic
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Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity
What we offer you
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Competitive salary, plus share options
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25 days of annual leave, plus US national holidays
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Health insurance
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A personal training budget
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The laptop and equipment you need, plus a home office allowance
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Full access to Spill mental health support
We hire for trajectory as much as track record. If this sounds like you, apply even if you don’t tick every box, we’d genuinely rather meet you than miss you.
How this job compares
Set against the 1,055 open Customer Success Manager jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- New York median$115–160K/yr133 salary ranges
- Openings
- Olive Jobs lists 203 open Customer Success Manager jobs in New York and 1,055 across the US. 18% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- salesforce.com, inc.14 open
- Workday8 open
- Harvey7 open
- Experience
- Customer Success Manager postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 6 years (835 postings).
- Education
- 236 of the 1,055 open Customer Success Manager jobs (22%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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