Field Engineer
ACL Digital
Elmhurst, NYJobSeen 3w agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Field Engineer provides operational support and handles install, move, add, and change requests for IT infrastructure in office environments, reservation centers, and airport locations. The role includes field visits or dispatches to support customers, diagnose technical problems, determine solutions, and assist with software and setup errors. It also documents processes and solutions, analyzes performance data, and develops workarounds when standard procedures fail.
Skills & qualifications
Skills
Full job description
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. -Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. -Ties workflow to schedule -Accurately documents solutions related to complex issues -Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers -Ability to use a ladder ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law. To ensure a fair and transparent hiring process, we encourage you to review the following resources: Know Your Rights Pay Transparency Act IER Right to Work Document If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to [email protected] or call the ACL Digital HR Help/Accommodation at 408-755-3001
How this job compares
Set against the 2,104 open Field Engineer jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- New York median$85–110K/yr47 salary ranges
- US median$21–26/hr238 hourly ranges
- Openings
- Olive Jobs lists 100 open Field Engineer jobs in New York and 2,104 across the US. 4% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Vertiv Group Corp.19 open
- Kiewit9 open
- Weeks Marine8 open
- Experience
- Field Engineer postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,285 postings).
- Education
- 895 of the 2,104 open Field Engineer jobs (43%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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