Quality Assurance/Process Improvement, Sr Specialist

Join the Clean Energy Revolution

Become a Quality Assurance/Process Improvement, Sr Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be responsible for maintaining accurate and up-to-date streetlight asset records, processing field-driven updates, and supporting billing accuracy to ensure timely and accurate revenue generation. The Senior Specialist also provides advanced system support and troubleshooting, develops reporting solutions, collaborates across multiple departments, and actively participates in continuous process improvement initiatives to enhance operational efficiency and data integrity.

As a Quality Assurance/Process Improvement, Sr Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Performs quality assurance and business process improvement activities in support of SCE and delivers both analysis and reports utilizing best practice analytics methodologies.

• Conducts periodic audits to ensure compliance with standard operating procedures.

• Participates and provides input to the service level agreement (SLA) process.

• Utilizes data analytics and other tools to drive data-based decision making and advises on advanced data gathering and record maintenance.

• Identifies cost reduction opportunities across all facets of the business units.

• Performs independent evaluations and risk assessments of activities across the products development lifecycle.

• Identifies root causes and trends, builds complex reports, and presents key recommendations to management for critical decision making.

• Monitors and evaluates the effectiveness of quality control processes and makes recommendations for enhancements or modifications as needed.

• Acts as a key resource to Management and internal stakeholders regarding data sources, extraction methods and data interpretation.

• Acts as an SME for technical and process questions for various reports and performance metrics.

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience with advanced data analytics, reporting and developing process improvement opportunities to ensure quality of processes.

Preferred Qualifications

• Bachelor's or Master's degree in Business, Economics, or a related field.

• Demonstrated knowledge and experience managing streetlight assets and related business processes.

• Experience with planning functions, work order management, and operational workflow processes.

• Proven ability to identify, develop, and implement process improvement initiatives that drive efficiency and enhance customer service.

• Strong analytical skills with experience in data analysis, reporting, performance metrics, and business insights to support operational decision-making.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource (https://www.edisoncareers.com/page/show/candidate-resources) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• The primary work location for this position is Pomona, CA.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [email protected] or (626) 302-3456 and select option 2.