Technical Support Technician (Hybrid)

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. Job Description The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility. At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly. Key Responsibilities: Customer Implementation & Support - Configure and support complex hardware and software systems deployed in public safety customer environments - Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism - Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions System Diagnosis & Optimization - Troubleshoot and analyze intricate system-level software, networking, and third-party components - Identify root causes of application failures and implement corrective measures to prevent recurrences - Maintain continuous operational availability of local and remote customer implementations Technical Collaboration - Work effectively as a self-directed technical resource and as a highly collaborative team member - Share domain knowledge regarding application behavior and database performance with internal engineering groups - Participate in a rotational off-hours on-call schedule to support emergency system restoration Job Requirements: Technical Expertise - Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments - Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks - Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules Professional Experience