Field Service Engineer II

Field Service Engineer II

Duluth, GA (http://maps.google.com/maps?q=6655+Sugarloaf+Pkwy.+Duluth+GA+USA+30097)

Job Type

Full-time

Description

About WEG Electric Corp.

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the world's largest, producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the capital goods sector and has five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide.

About the Role:

WEG Electric Corp. has an excellent opportunity for a Field Service Engineer II . In this role, you will provide advanced technical expertise in the commissioning, startup, troubleshooting, maintenance, and repair of WEG Automation products, including Low Voltage (LV) and Medium Voltage (MV) Drives, Soft Starters, PLC/SCADA Systems, and industrial control equipment. You will serve as a senior technical resource for customers, support complex field service activities, deliver technical training, mentor junior engineers and technicians, and ensure exceptional service delivery throughout the product lifecycle.

Primary Responsibilities

• Perform installation, startup, commissioning, troubleshooting, and repair of LV and MV Drives, Soft Starters, Motors, PLCs, and Automation systems.

• Diagnose complex electrical, control, communication, and automation issues and implement effective corrective actions.

• Conduct preventive and corrective maintenance on WEG Automation equipment and related systems.

• Provide remote and on-site technical support for customers, including emergency response and after-hours escalation support when required.

• Execute power quality measurements, relay testing, system verification, and performance assessments as applicable.

• Serve as the primary technical resource for customers, end users, channel partners, and internal teams.

• Develop and deliver customer training programs covering installation, commissioning, operation, maintenance, and troubleshooting of LV and MV Drives and Soft Starters.

• Establish clear expectations regarding service scope, timelines, follow-up actions, and project deliverables.

• Maintain strong customer relationships while representing WEG professionally in all field interactions.

• Prepare detailed service reports, commissioning documents, technical findings, and corrective action recommendations.

• Support warranty investigations by identifying root causes and determining responsibility for failures.

• Document service activities, non-conformities, and customer interactions in the appropriate systems.

• Complete expense reports, timesheets, and required documentation for billing and record-keeping.

• Provide feedback on product performance, field issues, customer needs, and continuous improvement opportunities.

• Mentor and support the technical development of junior engineers, technicians, and service personnel.

• Participate in internal and external technical training programs to maintain expertise and certifications.

• Promote and follow all applicable safety procedures, standards, and company policies.

• Perform other duties and responsibilities as assigned.

Education

• High School Diploma or GED required.

• Bachelor's degree in Engineering, Electrical Engineering Technology, Automation, Mechatronics, or a related technical field preferred.

• Equivalent combinations of education, technical certifications, military training, and relevant industry experience will also be considered.

Knowledge, Skills & Experience

• Minimum of 2 years of hands-on field service experience supporting electrical distribution systems, industrial automation equipment, drives, motors, or related technologies.

• Extensive experience commissioning, troubleshooting, and servicing LV and MV Drives, Soft Starters, and industrial control systems.

• Strong understanding of Variable Frequency Drives (VFDs), electric motors, power distribution, and industrial applications.

• Ability to read and interpret electrical schematics, wiring diagrams, technical drawings, and service documentation.

• Proficiency with diagnostic and testing equipment, including multimeters, oscilloscopes, insulation resistance testers, and power analyzers.

• Working knowledge of PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, DeviceNet, and Profibus.

• Understanding of power quality analysis, relay testing, and electrical system verification techniques.

• Strong knowledge of NFPA 70E, OSHA regulations, NEC requirements, and Lockout/Tagout (LOTO) procedures.

• Intermediate proficiency with Microsoft Office Suite and service reporting tools.

• Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve complex technical issues.

• Excellent verbal and written communication skills.

• Strong organizational, planning, and time management skills.

• Demonstrated leadership abilities and experience mentoring technical personnel.

• Strong customer focus with the ability to build and maintain professional relationships.

• Experience supporting customers in manufacturing, utilities, water/wastewater, mining, oil & gas, or similar industrial environments preferred.

• Ability to work independently while collaborating effectively with cross-functional teams.

We offer a pleasant work environment, competitive compensation, and a full benefits package.

To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

Must be authorized to work in the United States. WEG Electric Corp. does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status

Visit our website to learn more: www.weg.net