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ServiceNow Lead, Business Analyst

Cayuse Holdings

Remote · USContract$70–80/hrSeen todaySeen in employer's feed today

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At a glance

Compensation
$70–80/hr
Location
Remote · US
Schedule
Contract
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

ServiceNow Certified System Administrator, requiredServiceNow CIS In ITSM Or HRSD, required

Job overview

The Sr. Business Analyst, Functional Lead will lead the functional side of a ServiceNow engagement, owning process design, out-of-the-box fit analysis, and backlog prioritization with the client’s Product Owner. The role uses generative and agentic AI to accelerate delivery and guides the development team on requirements, configuration choices, and testing.

Skills & qualifications

RequiredNice to have

Skills

IT Business Analysis, requiredServiceNow ITSM or HRSD, requiredAI Development, requiredITSM Processes, requiredOut-of-the-Box Platform Capabilities, requiredAgile, requiredScrum, requiredBacklog Management, requiredJira, requiredServiceNow Agile Development, requiredCommunication, requiredStakeholder Management, requiredFunctional Leadership, required

Qualifications

8+ Years IT Business Analysis, required5+ Years ServiceNow ITSM or HRSD, required1+ Year AI Delivery Experience, requiredServiceNow Certified System Administrator, requiredServiceNow CIS in ITSM or HRSD, required

Full job description

Overview

Job Title: Sr. Business Analyst, Functional Lead (ServiceNow)

Location: Remote

Job Type: Independent Contract

Start Date: ASAP

Pay Rate: $70-80/hr

Job Summary

Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.

Responsibilities

Key Responsibilities

  • Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.

  • Work with Product Owner to define, refine, and prioritise the backlog.

  • Manage the incident (INC) and request item (RITM) backlog.

  • Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.

  • Guide the development team on requirements, configuration choices, and testing.

  • Apply generative and agentic AI to requirements, story writing, configuration, and validation.

  • Communicate clearly with client stakeholders, including those new to ServiceNow.

Qualifications

Required Skills

  • 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD

  • 1+ year of hands-on experience developing or delivering with AI (generative or agentic)

  • Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities

  • Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development

  • Strong communication and stakeholder management; works well as a functional lead

Certifications

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/4790/servicenow-lead%2c-business-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743)

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Software Powered by ICIMS (https://icims.help/candidate-faq)

Location US-

ID 2026-4790

Category Information Technology

Position Type Independent Contractor

Remote Yes

Clearance Required None

Pay Range USD $70.00 - USD $80.00 /Hr.

How this job compares

Set against the 5,723 open Business Analyst jobs on Olive Jobs, counted November 11, 2026.

Pay
  • This posting$70–80/hr
  • US median$39–50/hr405 hourly ranges

This range's midpoint, $75/hr, is 67% above the US median midpoint ($45/hr) — in the top quarter of Business Analyst hourly ranges across the US.

Openings
Olive Jobs lists 216 open Business Analyst jobs in Pennsylvania and 5,723 across the US. 8% of them nationwide are listed as remote or flexible.
Hiring the most in Pennsylvania
Experience
This posting asks for at least 8 years of experience — more than three in four Business Analyst postings that state a minimum ask for (median 4 years, across 4,523 postings).
Education
2,326 of the 5,723 open Business Analyst jobs (41%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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