Senior Amazon Connect Engineer (AWS CCaaS)

"Please note, this role is not able to offer visa transfer or sponsorship now or in the future."

Senior Amazon Connect Engineer (AWS CCaaS)

About the role

As a Senior Amazon Connect Engineer , you will be responsible for development, enhancement, and production support of Service Automation and contact-center applications built on Amazon Connect and AWS serverless technologies . The engineer will troubleshoot complex application and integration issues, implement enhancements and fixes, monitor production services, perform root-cause analysis, and ensure reliable operation of business-critical automation solutions.

You will be a valued member of the engineering and support team, collaborating closely with architects, product owners, business stakeholders, cloud engineers, and application support teams to deliver reliable and scalable solutions.

In this role, you will:

• Support and enhance Amazon Connect and AWS-based contact center applications, ensuring high availability and operational excellence.

• Troubleshoot complex production issues across applications, integrations, APIs, and cloud services while driving root cause analysis and permanent resolutions.

• Design, develop, and implement enhancements using Amazon Connect, AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, Python, Node.js, and React.

• Monitor production environments, analyze logs and metrics, and proactively identify opportunities for automation and service improvements.

• Participate in Agile delivery processes, including sprint planning, development, testing, deployments, and post-production support.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 5+ years of experience in software development, application support, or cloud engineering, including hands-on experience with AWS-based applications.

• Strong experience with Amazon Connect / AWS CCaaS solutions, including contact flows, routing, queues, integrations, and troubleshooting.

• Proficiency in Python and experience developing integrations and automation using REST APIs and AWS SDKs.

• Hands-on experience with AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM .

• Experience providing L2/L3 production support in enterprise environments, including incident management, root cause analysis, and service restoration.

These will help you stand out

• Experience with contact center SaaS platforms such as Twilio, Operata, and Leaptree .

• Knowledge of serverless and event-driven architectures in AWS.

• Experience with ReactJS, Node.js, and modern API-driven application development.

• Familiarity with ITSM processes, ServiceNow, Jira, and Agile/Scrum delivery methodologies.

• Experience with CI/CD pipelines, GitHub or GitLab, and Infrastructure as Code using CloudFormation.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation :

The annual salary for this position is between $100,000 - $130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.