Operations Key Account Coordinator - Logistics Services

Compensation: Starting at $23.00/hour

Schedule: Monday-Friday, 9:30am-6:30pm

The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.

Responsibilities

• Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.

• Collaborate across multiple internal and external teams and systems.

• Maintain accurate records of data, communication, billing and more associated with daily work function.

• Ensure performance that meets key expectations and metrics.

• Identify and coordinate resolution on behalf of key accounts.

• Communicate professionally with internal teams, terminal personnel, carrier partners and customers.

• Review customer and carrier expectations and flag discrepancies.

• Maintain organized records and ensure data accuracy across multiple systems.

• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.

• Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred.

• High degree of customer service with a desire to go above and beyond for customer satisfaction.

• Strong attention to detail with the ability to follow processes and maintain data accuracy.

• Ability to manage multiple tasks and stay organized in a fast-paced environment.

• Effective communication skills, both verbal and written.

• Reliable attendance and strong work ethic with a willingness to learn

• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

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About Us

About the Team