Medical Office Associate I

The Medical Office Associate I is responsible for performing a wide range of administrative and front-office functions to support efficient operations in a hospital or outpatient setting. This role serves as the first point of contact for patients, ensuring a positive experience through courteous communication, accurate registration, and effective coordination of scheduling, billing, and insurance processes.

The Medical Office Associate I is responsible for performing a wide range of administrative and front-office functions to support efficient operations in a hospital or outpatient setting. This role serves as the first point of contact for patients, ensuring a positive experience through courteous communication, accurate registration, and effective coordination of scheduling, billing, and insurance processes.

Primary Responsibilities

• Provide courteous and compassionate service to patients, families, and colleagues, always respecting confidentiality and patient rights at all times.

• Manage incoming calls, schedule and confirm appointments, and maintain accurate schedules in the EMR system.

• Maintain data integrity and actively participate in cost containment through efficient resource use.

• Crosstrain in other office or departmental functions to support staffing needs and ensure consistent coverage.

• Demonstrate flexibility, adaptability, and professionalism in handling workflow changes and new procedures.

• Uphold dress code and policy standards and demonstrate consistent adherence to hospital and departmental procedures.

• Obtain and confirm demographic and insurance information; collect co-payments and other financial responsibilities. Complete all required forms and consent documentation in accordance with hospital and regulatory standards. Process pre-certifications, authorizations, referrals, and medical record requests. Enter and validate accurate order information, including ICD-10 coding, and communicate with technologists or clinical staff regarding patient preparation and order entry details.

• Communicate effectively with departments, nursing units, and physician offices to support patient flow, including direct or emergency admission requests.

• Adheres to all hospital policies, PRIDE values, HIPAA regulations and infection prevention standards.

• Perform other duties as assigned.

Education

1. High School Diploma or equivalent required.

2. College or technical coursework in medical office administration preferred.

Experience

• 2–4 years of experience in clerical, healthcare registration, billing, or physician practice administration preferred.

• Prior administrative experience in healthcare strongly preferred.

• Customer service experience preferred. Proficiency with Microsoft.

AHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health.

Our Business Units

• AtHome Medical – a Durable Medical Equipment Company, combining professional services and high-quality medical products.

• Atlantic Private Care Services - a private duty Nursing and Home Health Aide service provider, servicing the NJ counties of Morris, Essex, Union and Sussex.

• Real Estate Division – Commercial Property and Residential Housing ownership and management services for AHSIC and Atlantic Health.

• MSO – Management Services to a variety of healthcare enterprises, such as Atlantic Mobile Health/ Atlantic Ambulance, Primary Care Partners, Atlantic Health Partners, AHS ACO LLC, and others.

• Eagle Ambulance – a private ambulance company.

• Joint Ventures – Investment interests with various healthcare organizations.

• AHa! Innovation Center – an incubator designed to promote and commercialize innovation in the health care arena.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

• Life & AD&D Insurance.

• Short-Term and Long-Term Disability (with options to supplement)

• 403(b) Retirement Plan: Employer match, additional non-elective contribution

• PTO & Paid Sick Leave

• Tuition Assistance, Advancement & Academic Advising

• Parental, Adoption, Surrogacy Leave

• Backup and On-Site Childcare

• Well-Being Rewards

• Employee Assistance Program (EAP)

• Fertility Benefits, Healthy Pregnancy Program

• Flexible Spending & Commuter Accounts

• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.