Performing Loan Consultant I (CW)

Description We are looking for a Performing Loan Consultant I (CW) to support loan servicing operations in Houston, Texas. This Long-term Contract opportunity is ideal for someone who thrives in a call center environment, communicates clearly with customers, and handles loan-related requests with accuracy and professionalism. The role focuses on assisting borrowers, reviewing account information, and helping ensure timely resolution of servicing inquiries while maintaining compliance with established procedures.

Responsibilities:

• Respond to incoming borrower inquiries and provide accurate information related to performing loan accounts, payment activity, and servicing options.

• Review loan records and account details to address customer concerns, document interactions, and follow through on unresolved items.

• Process routine servicing requests with close attention to accuracy, deadlines, and internal quality standards.

• Coordinate with internal departments to resolve account issues and ensure a smooth customer experience across loan administration activities.

• Maintain complete and organized records of calls, updates, and actions taken within the appropriate systems.

• Explain loan terms, payment expectations, and account status clearly while delivering attentive customer support in a high-volume environment.

• Identify discrepancies or escalated concerns and route them appropriately for further review and resolution. Requirements • Experience supporting loan administration, loan servicing, or a related financial services function.

• Background in a call center or customer service setting with the ability to manage a steady volume of inquiries.

• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.

• Ability to review account information carefully and complete tasks with a high level of accuracy.

• Comfortable using servicing platforms, business systems, and standard office software to document and manage work.

• Strong organizational skills and the ability to prioritize multiple requests in a deadline-driven environment.

• Understanding of compliance, confidentiality, and process adherence within a regulated business setting. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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