Senior ServiceNow Developer

Job Description

The ServiceNow Developer will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to support managed services and internal operations. This role will partner closely with Product, Engineering, Operations, and Service Delivery teams to enhance workflows, automate processes, and improve overall service experience for enterprise customers. The ideal candidate has experience in an MSP or enterprise managed-services environment and understands how to build repeatable, scalable ServiceNow solutions that support multiple customers and operational service-delivery models. The Senior Developer will partner with Product, Engineering, Architecture, Operations, and Service Delivery teams to translate business requirements into technical solutions, drive automation, improve operational efficiency, and continuously enhance the platform.

Day-to-Day Design and develop scalable solutions within the ServiceNow platform across TPSM (Technology Provider Service Management), ITOM (IT Operations Management), SPM (Strategic Portfolio Management), IRM (Integrated Risk Management), CSM (Customer Service Management), and related modules Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Access Control Rules (ACLs), and other platform components Build automated workflows using Flow Designer and Integration Hub and/or Workflow Data Fabric Establish reusable development patterns and standardized configurations that can be leveraged across multiple customers Build and maintain integrations between ServiceNow and external systems such as monitoring tools, cloud platforms, and CMDB (Configuration Management Database) sources Drive automation initiatives to improve operational efficiency and reduce manual effort Design, develop, and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, web services, and other appropriate integration technologies Participate in platform upgrades, testing, and release management Provide advanced troubleshooting and support for ServiceNow-related issues Independently translate business requirements into technical designs and development solutions Provide technical recommendations and communicate design trade-offs to technical and business stakeholders Conduct code reviews and promote secure, maintainable development standards. Mentor junior developers and administrators and contribute to team knowledge sharing Lead troubleshooting and root-cause analysis for complex platform and production issues Deliver reliable and maintainable ServiceNow enhancements with limited day-to-day technical direction Contributes to development standards, code quality, documentation, and team capability

Skills and Requirements

7+ years of experience working with the ServiceNow platform including 5+ years of hands on ServiceNow development 5+ years JavaScript development 3+ years of REST API development ServiceNow CSA (Certified System Administrator) User experience with managing development in ADO (Azure DevOps) At least one Certified Implementation Specialist in: CSM GRC (Governance Risk Compliance)/IRM SPM Strong experience with ITSM and exposure to ITOM, CMDB, or Service Catalog Hands-on experience with JavaScript, REST APIs, and integrations Working knowledge of cloud environments (AWS, Azure, VMware) and how they integrate with ITSM workflows Experience working in a managed services, MSP, or enterprise IT environment preferred Strong problem-solving skills and ability to work in a fast-paced, cross-functional environment ServiceNow CAD (Certified Application Developer) Experience with service mapping and discovery Familiarity with DevOps or Agile delivery models Experience with ATF (Automated Test Framework)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].