Inside Customer Account Manager

Allen Organ Company is seeking an Inside Customer Account Manager to join our team in our Allen Integrated Assemblies (AIA) Division. The Inside Customer Account Manager is the main point of contact for assigned customers. This person manages customers' orders from quote to delivery, works with internal departments to keep projects on schedule, and helps ensure customers receive excellent service. This role requires strong communication, organizational, and problem-solving skills in a fast-paced manufacturing environment. Essential Duties and Responsibilities: 1. Serves as the primary contact for assigned customer accounts. 2. Prepare and follow up on customer quotes. 3. Enter and manage customer orders in the ERP system. 4. Respond to customer questions and requests in a timely manner. 5. Monitor order status and provide customers with updates on delivery schedules. 6. Help resolve issues related to orders, deliveries, or quality concerns. 7. Review customer forecasts and communicate changes to the planning team. 8. Coordinate with engineering, purchasing, planning, production, and quality to meet customer requirements. 9. Build strong relationships with customers through responsive, professional service. 10. Maintain accurate customer and order information. Competencies: 1. Ability to manage multiple priorities and meet deadlines. 2. Strong communication and organizational skills. 3. Detail-oriented with a positive, team-focused attitude. 4. Problem-solving skills in a fast-paced manufacturing environment. Requirements: 1. 2-5 years of prior experience in customer service, order entry, and preparing quotes in a manufacturing environment. 2. Proficiency with ERP system, as well as Microsoft Office applications. 3. Experience in electronics manufacturing or printed circuit board assembly (PCBA) is preferred. Benefits: 1. Health Insurance (Medical, Dental, Vision) 2. Life Insurance, Short and Long-Term Disability 3. Health Savings Account and Flexible Savings Account 4. 401(k) Plan with Match 5. Paid Time Off 6. Holidays