Account Manager

Job Title: Account Manager Location: Harleysville, PA 19438 (Hybrid) Join Our Team: At Accupac, we are Makers. From formulation to manufacturing, we serve the most trusted brands in the beauty and personal care industries with a wide range of cosmetics, over-the-counter, and medical devices across skincare, haircare, oral care, and healthcare products. But beyond that, we make a difference. We make a difference in the lives of our people, we make a difference in the community around us, and we make a difference in the health of our planet for a better, brighter, more beautiful future for all. We value relationship-driven professionals who understand the unique needs of clients in the personal care space. As a Sales Representative, you'll manage and grow key accounts while delivering exceptional service and uncovering new opportunities within our existing customer base. If you're passionate about client success and thrive in a fast-paced, collaborative environment, we want to hear from you. What We Offer: 1. Competitive Pay 2. Employees are eligible for the following benefits: o Medical, Dental, and Vision insurance o Health Savings Account o Life Insurance with Optional Supplemental Plan o Pet Insurance o Short-Term Paid Disability o 401(k) Retirement Plan with Vested Company Match Contribution o Paid Time Off (PTO) o 10 Paid Holidays o Health Advocacy Programs What You'll Do: 1. Serve as the primary contact for a portfolio of personal care and healthcare client accounts 2. Develop in-depth knowledge of each client's products, brands, and business strategies 3. Collaborate cross-functionally with internal teams (R&D, Quality, Operations, Supply Chain) to ensure timely project execution and delivery 4. Conduct recurring account reviews, share performance metrics, and propose solutions or service enhancements 5. Identify organic growth opportunities including new product introductions, expanded services, or additional SKUs 6. Monitor client satisfaction and respond quickly to questions or concerns 7. Maintain accurate CRM records including account status, forecasts, and sales pipeline updates 8. Collaborate with internal teams on demand planning, forecasting, and business development strategies 9. Stay current on industry trends, market shifts, and competitor activity What We're Looking For: 1. Education & Experience 2. Bachelor's degree in: Business, Marketing, Chemistry, or a related field preferred 3. 5-7 years of experience in account management or client services within a CDMO, CMO, pharmaceutical, or personal care manufacturing environment 4. Skills & Competencies: 5. Strong understanding of personal care product lifecycles and manufacturing processes 6. Excellent communication, relationship management, and organizational skills 7. Ability to manage multiple accounts and projects in a deadline-driven setting 8. Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office tools 9. Detail-oriented and solution-focused with a proactive mindset 10. Prior experience in CDMO or CPG manufacturing preferred 11. Knowledge of FDA, ISO, and GMP standards in personal care preferred