Director, Optimization Analyst

Director, Optimization Analyst College Board - Operations Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. Role Type: This is a full-time position About the Team College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance customer experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. ADO's analytics function powers this work with the data, insights, and decision support that drive efficiency, cost savings, and a stronger customer experience. About the Opportunity The Director, Data Analytics builds predictive and optimization models that improve how Assessment Delivery Operations delivers digital assessments. Reporting to the Senior Director, Data Analytics, you will turn the analytics strategy into working models and decision-support tools. This role is critical to advancing digital transformation at College Board and in the Ops division, building predictive and decision-oriented analytics models. This includes forecasting, modeling, cost assessment, optimization, and decision support. You will own the hands-on development, validation, and deployment of these models, partnering with colleagues across Operations, Product, Program, and Technology to embed your analysis in day-to-day operational decisions and surface opportunities to reduce cost and friction while supporting our mission. In this role, you will: Build and deliver analytics models and tools (40%) Own the Assessment Delivery Operation's demand-forecasting and capacity-optimization models end to end, from methodology choices through deployment, serving as the team's technical authority in these areas Develop, validate, and deploy forecasting, optimization, and simulation models that reduce operational cost and friction Build demand-forecasting pipelines for assessment, improving both accuracy and turnaround time Develop real options and capacity optimization models that minimize committed costs while preserving the ability to scale to student demand Build and validate models that estimate the operational and fiscal impact of potential policy changes across programs Drive continuous improvement and innovation (25%) Deliver analytics reporting and dashboards that give stakeholders continuous visibility into key operational metrics and support faster decisions Research, evaluate, and adopt modern analytic tools and methods (e.g., AI-assisted coding, data synthesis) to increase the speed and scale of your work Strengthen the reliability and reusability of models so analysis can be rerun and trusted as operational conditions change Partner across functions to embed analytics (25%) Partner with colleagues across Product, Program, Operations, and Technology to embed your analysis in operational decisions and surface opportunities to reduce cost and friction Work with Program and customer-experience partners to model and reduce cross program pain points in the customer flow analysis Coordinate with Finance and Program on budgetary assumptions, cost drivers, and variance tracking so models reflect real fiscal constraints Translate analytic findings into clear recommendations that directly shape operational decisions in Product, Program, and Operations Contribu