Patient Services Coordinator III- Internal Medicine
Wilmington, NCJobSeen 4 days agoMay have closed — not in the employer's listings (checked today)
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Job overview
Novant Health is seeking a detail-oriented, customer-focused Patient Services Coordinator for its Autumn Hall Primary Care team. The coordinator supports patients throughout clinic visits and provides administrative support to help the clinic run smoothly. The role includes patient check-in and check-out, maintaining patient and insurance information, scheduling appointments, processing charges and payments, and assisting with billing questions.
Skills & qualifications
Skills
Qualifications
Full job description
What We Offer
Are you passionate about helping others and creating a positive patient experience? Novant Health is seeking a detail-oriented and customer-focused Patient Services Coordinator to join our Autumn Hall Primary Care team!
In this role, you’ll help ensure the clinic runs smoothly by supporting patients throughout their visit and providing friendly, efficient administrative support.
What You'll Do
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Welcome patients and provide friendly, professional service throughout the check-in and check-out process.
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Accurately collect and update patient demographics, insurance information, and other required documentation.
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Schedule patient appointments accurately and efficiently to support patient access and clinic operations.
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Process patient charges, collect payments, and assist with related billing questions.
What We're Looking For
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Education : High School Diploma or GED, required.
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Experience : One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
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Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
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Additional Skills (preferred): Proficient in use of all computer software utilized in practice.
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
199605
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