Tourism Information Counselor 1 - WAE

This is a part-time position located at the Kentwood Welcome Center in Kentwood, LA.

The Louisiana Office of Tourism’s vision is to market and promote the brand of Feed Your Soul, showcasing Louisiana as a travel destination, increasing revenue generated by the tourism industry, and contributing to the economic impact of tourism in all 64 parishes.

The Office of Tourism partners with tourism professionals and industry stakeholders in the private and public sectors to extend and enhance their efforts to reach domestic and international consumers and the travel trade. No training or experience required.

The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties:

• Meets and greets the general traveling public, welcoming them to Louisiana.
• Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events, and other places of interest to visitors of Louisiana.
• Offers and distributes maps and brochures to visitors and make sure all brochure racks are well stocked.
• Works with other travel counselors and supervisors to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism-related businesses, and to generally increase knowledge of the state.
• Works with other travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available to find answers to visitors’ unusual questions.
• Attends and participates in job safety training, position and center-specific training, and other courses that may be required or recommended, including but not limited to: customer service, harassment, bloodborne pathogens, and driver safety.
• Responsible and dependable.
• Good customer service skills.

Position-Specific Details:

• Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12 month period. Starting Hourly Pay varies, depending on experience.
• Location: This position is located at the Kentwood Welcome Center in Kentwood, LA.
• Work Schedule: Must be flexible to work Weekends and Holidays.

How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes. Louisiana as a State, is a Model Employer for People with Disabilities.

For further information about this vacancy, contact: Katelyn Wale Department of Culture, Recreation & Tourism 1051 North 3rd Street Baton Rouge, LA 70802 Fax: 225-342-7928 [email protected]