Software Support Engineer
Grand Rapids, MI · HybridJob$65–140K/yrPosted 4w agoStill listed 1 day ago
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Grand Rapids, MI, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Requirements
Credentials this posting asks for.
Job overview
Dematic seeks a Software Support Engineer to provide second-level customer support through its Customer Service team. The role works with customers, first-level technicians, and software and technical engineers to resolve issues. The schedule is rotating 12-hour day shifts, four days on and four days off, with approximately 5% travel and possible emergency on-site support. Ideal candidates have knowledge of multiple programming languages, operating systems, databases, and networking.
Skills & qualifications
Skills
Qualifications
Full job description
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. We offer: What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications: What you Will Do in This Role:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues
- Collaborate with the development team to resolve complex issues
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on-call rotation during non-business hours
What We Are Looking For:
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- Proven experience in software support or a similar role
- Strong problem solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience with Oracle / MS SQL databases
- Experience with Windows operating systems
- Material handling experience
- Experience with Java, C, C#, or Python
- Customer Service experience
How this job compares
Set against the 2,056 open Customer Support jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This posting$65–140K/yr
- US median$76–108K/yr933 salary ranges
This range's midpoint, $103K, is 10% above the US median midpoint ($93K) — in the middle half of Customer Support salary ranges across the US.
- Openings
- Olive Jobs lists 21 open Customer Support jobs in Michigan and 2,056 across the US. 15% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Experience
- Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,420 postings).
- Education
- This posting asks for a bachelor's degree; 221 of the 2,056 open Customer Support jobs (11%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
