Invoice Support Account Specialist 1
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At a glance
Job overview
The Invoice Support Account Specialist 1 manages and resolves incoming customer phone calls and emails related to invoice issues, documents interactions, forwards complex cases, and collaborates with credit, collections, traffic, and service teams to ensure timely resolution.
Skills & qualifications
Skills
Qualifications
Full job description
As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues.
Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.
For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.
Work Shift First Shift
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