Application Support Engineer

Job Description

The Application Support Engineer will be part of an integrated Operations & Sustainment (O&S) team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces. The Support Engineer, under the direction of the O&S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required.

Will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

The Application Support Engineer will be responsible for the following:

• Respond to requests for technical assistance in person, via phone, or electronically

• Diagnose and resolve hardware and software issues

• Research issues using available information resources

• Advise users on appropriate action

• Follow standard help desk procedures and CONOPS

• Log all customer help interactions

• Redirect problems to correct resource

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Prepare daily operational status briefings

• Stay current with system information, changes and updates

Panama Shift Schedule (2-Week Rotation):

Day Week 1 Shift Week 2 Shift

Monday06:0018:00OFF

Tuesday06:0018:00OFF

WednesdayOFF06:0018:00

ThursdayOFF06:0018:00

Friday06:0018:00OFF

Saturday06:0018:00OFF

Sunday06:0018:00OFF

Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.

Required Education, Experience, & Skills

• Associates degree and 2 to 4 year(s) related experience. Equivalent experience may be substituted.

• Must currently possess a Top Secret/SCI clearance and be able to complete/pass Counter Intel (CI) Polygraph

• CompTIA Security Certified (Active)

Preferred Education, Experience, & Skills

• Experience with Linux operating system (Red Hat Enterprise Linux preferable)

• Working knowledge of XCP-ng and Xen Orchestra Appliance (XOA).

• Experience with Postrgres, or other relational databases.

Pay Information

Full-Time Salary Range: $97008 - $164914

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Application Support Engineer

132092BR

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