Service Desk Technician
Mechanicsburg, PAFull-time$50–70K/yrPosted 2 days agoStill listed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs in information technology, test and evaluation, program mission support, engineering and analysis, and training. The Service Desk Technician provides first-level user support, resolves software and computer-related problems, and coordinates with customers and internal support staff. The role requires at least one year of service desk experience, a qualifying DoD 8570 certification, and a Secret clearance.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As a Service Desk Technician you will have the opportunity to do the following:
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Provide first-level contact and problem resolution for all users with assigned software application problems.
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Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
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Respond to users requests for technical assistance in person, via phone or electronically.
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Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
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Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
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Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
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Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation
Qualifications
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1+ years' experience in a Service Desk environment
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DoD 8570 Certification (Security+ CE or equivalent) required.
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Secret Clearance!
Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status
How this job compares
Set against the 2,732 open IT Support jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This posting$50–70K/yr
- Pennsylvania median$62–82K/yr24 salary ranges
- US median$72–100K/yr924 salary ranges
This range's midpoint, $60K, is 15% below the Pennsylvania median midpoint ($70K) — in the middle half of IT Support salary ranges in Pennsylvania.
- Openings
- Olive Jobs lists 92 open IT Support jobs in Pennsylvania and 2,732 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- Robert Half8 open
- NCI Information Systems7 open
- Amazon6 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (1,893 postings).
- Education
- 242 of the 2,732 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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