Sr. Manager of Infrastructure

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Sr. Manager of Infrastructure will oversee the comprehensive administration, configuration, and maintenance of Citrix and Microsoft Windows operating systems within a corporate environment. This includes managing and optimizing Citrix Virtual Apps and Desktops on Nutanix AHV, Citrix ADCs, and Citrix Cloud services.

The role also involves collaborating with various stakeholders to ensure seamless integration with Active Directory, providing technical support to site-managed staff, and leveraging PowerShell for efficient automation. Additionally, the position requires adherence to change control procedures, documentation of all activities performed, and availability for on-call support outside regular business hours.

Essential Functions

• Implements, installs, configures, monitors, troubleshoots, and evaluates existing and new Citrix and Microsoft Windows operating systems.

• Responsible for integration of user workstations with Microsoft Windows operating systems and Active Directory.

• Responsible for administration, configuring, upgrade and maintaining a large Citrix Virtual Apps and Desktops on Nutanix AHV environment.

• Responsible for administration, configuring, upgrade and maintaining Citrix ADCs

• Responsible for administration, configuring, upgrade and maintaining Citrix Cloud.

• Regularly confers with database programmers, analysts, other systems administrators, and users regarding current and prospective system changes and future needs.

• Provides support to site-managed technical staff regarding system administration and usage.

• Directs efforts of technicians who are involved in diagnosing and correcting system related failures and performing system management activities; determines logical solutions to complex system administration and application problems.

• Regularly leverages PowerShell for automation.

• Obtain change control for work done, and document what actions you perform.

• Performs any other related duties as assigned by the IT Data Center Manager or other appropriate IT staff.

• Will be issued a company cell phone and be responsible to be on call as needed after hours, weekend and holidays.

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

• Prefered 4 year Bachelor's Degree in computer science, management information systems, or a related field

• Minimum of 3 years microsoft Windows server operating systems, Active Directory, Group Policies, DNS, DHCP and TCP/IP networking.

• Minimum of 3 years designing, implementing, and maintaining an enterprise Citrix environment.

• Ability to effectively explain complex technical concepts to both technical and non-technical staff.

• Experience required in writing system documentation, system specifications/requirements, presentations, correspondence, studies, reports, and training materials.

• Demonstrated ability to properly develop and maintain accurate documentation.

• Must possess the ability to establish and maintain effective working relationships with customers served and IT Department staff.

• Ability to effectively explain complex technical concepts to both technical and non-technical staff.

• Experience required in writing system documentation, system specifications/requirements, presentations, correspondence, studies, reports, and training materials.

Physical Requirements

• Sit while driving and stand while servicing products

• Use hands and fingers to handle, control or feel objects tools or controls

• Repeat the same movements

• See details of objects that are less than a few feet away and also at greater distance

• Speak clearly so customers can understand

• Understand the speech of another person

• Focus on one source of sound and ignore others

• Hear sounds and recognize the difference between them

• See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)

• Medical/Pharmacy

• Dental

• Vision

• Employer-Paid Short-Term Disability

• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

• Voluntary Employee Life & Accidental Death and Dismemberment

• Voluntary Spousal Life

• Voluntary Dependent Life

• Hospital Indemnity, Accident and Critical Illness

• Commuter/Transit Account

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Health Savings Account

• 401(k) with employer match

• Employer-Paid Employee Assistance Program (EAP)

• Employee Discounts

Salary Range

$66,700.00 – $96,700.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.