Assistant Branch Manager - Float

Job Duties

The Assistant Branch Manager - Float is responsible for assisting the Branch Manager in the administration and daily operations of a full service branch office. These functions include member service in accordance with Blaze’s objectives, product sales, lending, and branch compliance. This position is also responsible for the professional development and supervision of assigned staff. The key objective is to retain, motivate, and provide coaching to staff with the intent to develop sales techniques and assist in the achievement of retail sales goals. This position is a leader in the branch, participates in community affairs, and works to enhance the credit union’s visibility. Implement unique, best-in-class service to build meaningful relationships with members and prospective members. This position will drive unparalleled member satisfaction, net promoter score (NPS), member retention, cultivate a culture of excellence, and contribute to the overall success and reputation of the organization. This position will float to various branches as needed. The main branch for this position will be Golden Valley but may float to all metro branches as needed.

Blaze is pleased to offer a sign-on bonus for this position. New hires are eligible for $5,000 paid over two years, while candidates with Fiserv DNA experience are eligible for $5,500 paid over two years.

Major Duties and Responsibilities

Assist the Branch Manager in the coaching and development of branch staff in order to retain a motivated, professional work force for the Credit Union ensuring the branch is able to reach its goals and sales expectations

Assist the Branch Manager in training (if applicable) and developing other staff in all branch functions as well as Blaze policies and procedures while communicating Blaze’s direction and objectives to staff

Assist Branch Manager in coaching staff on sales techniques and loan procedures to meet monthly CORE product goals ensuring both employee and overall Credit Union goals are met

Communicate all development and performance issues and employee recognition opportunities to the Branch Manager

Assist Branch Manager in meeting branch NetPromoter Score (NPS) to ensure superior level of Member service through Member and staff communication.

Pursue networking opportunities in the community while expanding knowledge of industry trends

Assist in upholding the appearance and maintenance of the building and grounds to ensure a pleasant, professional atmosphere for our members to conduct their business

Support all branch daily activity and assist branch manager in meeting branch and Credit Union goals and management?

Assist with scheduling staff, entering PTO requests, and ensuring policies/procedures are followed

Assures prompt service to members by working teller line during key times such as lunch breaks, acting as a resource for staff

Back up the New Account and loan application process as needed to extend needed financial services and expand credit union membership

Communicate concerns and acclamations to Branch Manager on member relationships and sales expectations.

Research member problems and questions, making any necessary corrections

Assist in ensuring Branch follows and maintains security policies, internal controls and procedures to protect the employees, members and assets of the Credit Union

Oversee the monthly branch audits

Ensure all employees follow dual control and other security policies and procedures

Oversee the acceptance of branch cash and cards

Work with Internal Auditor during branch audits as necessary

Other Duties

Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

Regular and predictable attendance

Perform other duties as assigned to support effective department operation

Minimum Education Required

Experience/Education/Certifications/Licenses

Minimum High School degree or equivalent

Minimum 3-4 years of similar or related experience

Supervisory experience preferred

Minimum Experience Required

Demonstrated Knowledge

Strong sales skills; ability to identify member’s needs to explain features and benefits of Blaze services and to close sales opportunities and meet sales goals

Proficient skills in Microsoft Office

Must possess problem solving, project management, and leadership skills

Ability to read, analyze, and interpret journals, financial reports, legal and complex documents

Ability to respond positively to change and growth to support Credit Union goals and upper management

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $66,192.04 - $99,288.06. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Compensation

$66,192.04 - $99,288.06 / Annually

Additional Compensation

Quarterly Team Bonus, Quarterly individual incentive

Postal Code

55125

Job Type

Full Time

Place of Work

On-site

Requisition ID

26-192

Job Benefits

Low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.