Deposit Services Manager

Job Duties

Role: The Deposit Services Manager is responsible for directly overseeing and managing the staff and activities of the Deposit Services Team. They are responsible for leading, supervising and coaching staff while managing daily operations to ensure the delivery of high-quality and efficient service to both internal and external members. This leader oversees key deposit operational functions including deposit procedures, quality assurance, retirement account processing, business and specialty account audits, deceased member claims, account research, legal processing, tax reporting and employee membership requests. This role ensures operational efficiency within the team, compliance with regulatory requirements, and provides comprehensive support to internal teams.

Major Duties and Responsibilities

Manage the operations and performance of the Deposit Services team, ensuring efficiency, accuracy and professionalism

Provide technical expertise on core system and account origination software programs

Manage complex member situations, responding effectively under pressure

Maintain and update processes and procedures to ensure consistent service and compliance with policies

Provide process and procedure support to branches and Member Experience Center, ensuring prompt and effective resolutions to inquiries

Support the IRA/HSA Program Manager with retirement account operations, processes, procedures, quality assurance and training.

Identify and address data discrepancies at the member and deposit account levels

Fulfill periodic audit requests from internal and external auditors, ensuring timely and accurate submission of required documentation and information

Proactively assess risks, identify inefficiencies, and recommend operations improvements to Director of Deposit Services

Foster strong relationships and collaborate with internal business units to support organizational goals and initiatives

Manage data validation activities for deposit-related merger initiatives, supporting seamless integration of systems, processes, and teams while maintaining operational continuity and compliance

Oversee the Employee Branch and employee membership requests

Other Duties

Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Ensure compliance with all applicable state and federal banking regulations including but not limited to: OFAC requirements, Regulation E, Regulation CC, and NCUA governance

Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude?

Regular and predictable attendance

Perform other duties as assigned to support effective department operation

Minimum Education Required

Minimum High School degree or equivalent

Minimum Experience Required

Requirements

Experience/Education/Certifications/Licenses

Minimum High School degree or equivalent

Minimum 2 years previous leadership experience

Minimum 2-4 years of similar or related experience

Associate or bachelor’s degree in related field a plus

Knowledge of Fiserv DNA Core Banking platform desired

Demonstrated Knowledge

Flexible and adaptable to change

Ability to multitask and prioritize competing demands

Strong detail orientation, accuracy and organizational skills

Develop solutions to improve process efficiency

Project management, testing, and implementation experience

Proficient with mathematical concepts such as statistics, ratios, fractions, percentage?

Ability to read, analyze, and interpret journals, financial reports, legal and complex documents

Communication Skills

Ability to develop and implement responses to members/staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs.

Weekly schedule includes Saturday hours.

Primarily working from Larpenteur Admin with some travel to other locations required at times.

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Compensation

$78,000.00 - $90,000.00 / Annually

Additional Compensation

Quarterly Team Bonus

Postal Code

55130

Job Type

Full Time

Place of Work

On-site

Requisition ID

26-192

Job Benefits

Low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.