Customer Service Manager

Dayton, OH - Taylor Corporation

Full time

R30091

Your Leadership.

Our Power.

Unlimited Potential.

Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you.

Want to be part of something powerful? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Service Manager to join the team onsite in Dayton, OH!

We are seeking a Customer Service Manager for our Print & Service Solutions Labeling Solutions Team. This job function requires strong communication and organizational skills. The individual needs to effectively manage customer relationships to insure satisfaction. They need to effectively hire, train and retain team members. This individual needs to effectively communicate issues, concerns or results with various levels of the internal and external organizations and how to assign and manage workflow and associates to meet customer Service Level Agreements. This individual also knows how to best coach, mentor, manage and lead performance goals and how to resolve customer concerns in a timely and effective manner.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday - Friday, 8:00am - 5:00pm

Your Responsibilities:

• Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies.

• Ensure both the client Key Performance Indicators (KPIs) and expectations are met.

• Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.

• Manage performance on all programs to meet and exceed all expectations.

• Hires, trains, and retains associates

• Identifies areas of opportunity within the teams(s) to develop and implement comprehensive improvement plans to meet customer requirements and center efficiencies.

• Coordination of information between internal departments to ensure that all client and company goals are being attained.

You Must Have:

• 7+ years of relevant customer service experience

• Previous experience managing or leading a customer service team

• Demonstrated ability to drive customer satisfaction and retention

• Experience identifying customer needs and ensuring appropriate solutions are delivered

• Experience developing or implementing process and operational improvements

• Ability to identify and recommend product or service improvements based on customer needs

• Strong knowledge of customer service concepts, practices, and procedures

• Strong judgment, problem-solving, and decision-making skills

• Ability to independently plan, prioritize, and accomplish goals

• High school diploma

We Would Also Prefer:

• Bachelor’s Degree preferred

• Label / Print Industry experience

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.

Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.

If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.