General Manager

JOB REQUIREMENTS: At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview: The General Manager is responsible for the culture and overall leadership and direction of the store. This role is responsible for ensuring team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily. The General Manager is expected to maximize opportunities for sales and traffic growth. A General Manager is a leader in their community, an inspiration to the team and the embodiment of the Caribou purpose: To create day making experience that spark a chain reaction of GOOD. DOING - What you deliver: Demonstrates the DOING of an Assistant General Manager with ease, enthusiasm and excellence TEAM Models, upholds and implements Caribou policies, practices, and standards Ensures the store is fully staffed for upcoming shifts including ensuring that all TM schedules are up to date and writing timely and effective schedules; is planful for the future in staffing including bench planning and development Owns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding) Keeps the team engaged and energized Responsible for execution of Role Based Training and LTO/Promotional Window training Demonstrates clear and effective communication to team about expectations and "the why behind the what" Keeps accurate records in Workday Ensures overall safety of Team Members and Guests Coaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction and to foster a culture of growth and career progression Delivers proactive, timely, and thoughtful coaching conversations and feedback to support the team GUEST Exemplifies/embodies incredible guest experience at all times Trains and develops team to provide a best in class guest experience Demonstrates and teaches guest recovery Takes ownership of Guest Satisfaction metrics and results Represents Caribou in handling guest complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution Is a brand ambassador in the... For full info follow application link. Caribou Coffee and Einstein Noah Restaurant Group, Inc. is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities and does not discriminate based on gender, identity or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FBBAA04CAB1B49D3