Aftermarket Business Manager

Job Duties

The After Market Business Manager leads IDX strategy and growth in the aftermarket business segment, ensuring superior service and profitable performance in parts, service, and support solutions. This role is accountable for developing and executing business plans to expand market share, optimize inventory management, enhance customer satisfaction, and strengthen long-term client relationships. This role works closely with the IDX General Manager and executive leadership to align aftermarket initiatives with overall company objectives.

RESPONSIBILITIES AND ESSENTIAL JOB FUNCTIONS:

• Develop and implement short- and long-term aftermarket strategies that drive revenue growth, profitability, and customer loyalty

• Mentor and coach aftermarket sales, service, and support teams to achieve performance targets and deliver exceptional customer experiences

• Build and maintain strong relationships with key customers, identifying opportunities for service and process improvements

• Oversee inventory management to ensure parts availability, minimize excess, and optimize strategies

• Partner with engineering, production, sales, and accounting teams to ensure seamless operations, accurate order processing, and efficient issue resolution

• Job-related travel - TRAVEL IS REQUIRED 50% OF TIME.

Minimum Education Required

• Bachelor's degree in business, engineering, or a related field preferred

Minimum Experience Required

• 5+ years of progressive experience in aftermarket sales, parts management, or a similar field, with some leadership responsibilities

• Strong business acumen with the ability to balance strategic thinking and operational execution

• Proven ability to analyze data, identify trends, and make informed business decisions

• Excellent communication, negotiation, and problem-solving skills

• Proficient in CRM systems, ERP software, and Microsoft Office Suite

• Experience in supply chain, inventory management, and customer service best practices

• Experience in equipment manufacturing or sales strongly preferred

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$85,000.00 - $100,000.00 / Annually

Postal Code

57201

Job Type

Full Time

Place of Work

On-site

Requisition ID

1884994

Job Benefits

Medical Insurance, Health Savings Plan (HSA), Dental and Vision Insurance, Flexible Spending Plans (Dependent and Medical), Accident Insurance, Critical Illness, Short-Term Disability, Long-Term Disability, 401(k) with an employer match, Term Life Benefits, Employee Assistance Program (EAP), Employee-of-the-Month, Employee-of-the-Year, Employee Luncheons, Company Picnics, Community Volunteering Opportunities, RITALKA University