Project Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! www.expeditors.com

Job Description

Project Management

• Lead SAP EWM implementation and enhancement projects
• Manage project scope, timelines, budgets, milestones, and resources
• Coordinate system integration testing and user acceptance testing
• Develop and manage go-live readiness plans
• Lead hypercare and post-go-live stabilization
• Identify project risks, dependencies, and resource constraints
• Escalate issues that could affect implementation timelines or operational readiness
• Manage multiple priorities across operational and technical workstreams

System and Operational Integration

• Coordinate integration between SAP EWM, SAP ECC or S/4HANA, Transportation Management, and external systems
• Support integration with warehouse control systems, material flow systems, scanners, automation, and EDI
• Translate warehouse and customer requirements into system solutions
• Validate that proposed solutions support actual Distribution workflows
• Coordinate configuration, testing, deployment, and operational validation
• Ensure system transactions align with physical warehouse processes
• Support new-site launches and network optimization initiatives

Testing and Implementation

• Develop structured SIT and UAT plans
• Coordinate test scenarios and required test data
• Assign testing responsibilities across operational and technical teams
• Track defects, corrective actions, and retesting
• Confirm operational readiness before system deployment
• Coordinate cutover planning and go-live activities
• Monitor system and operational performance during hypercare
• Ensure unresolved issues have clear owners and target completion dates

Issue Management and Continuous Improvement

• Triage ongoing system and operational issues
• Coordinate root-cause analysis and corrective actions
• Maintain project risk, issue, and decision logs
• Identify recurring system or process failures
• Recommend system enhancements and process improvements
• Support post-go-live optimization
• Evaluate opportunities to improve accuracy, productivity, visibility, and system integrity

Documentation and Training

• Develop project plans, process maps, SOPs, and operational work instructions
• Create system training materials for warehouse and customer service teams
• Coordinate end-user training before implementation
• Document system requirements, testing outcomes, decisions, and process changes
• Maintain version control for project and training documentation
• Ensure the operation understands new processes before go-live
• Support cross-training and knowledge transfer to operational teams

Communication and Stakeholder Management

• Serve as the primary project coordination point for EWM initiatives
• Coordinate priorities among Expeditors Distribution, IT, warehouse operations, and external partners
• Conduct regular project-status meetings
• Provide timely updates regarding timelines, risks, testing, system defects, and readiness
• Escalate decisions or resource needs requiring leadership support
• Maintain clear accountability for deliverables and action items
• Ensure operational concerns are represented during system design and implementation

MUST BE LOCAL

Qualifications

Knowledge:

• Knowledge of customer relationship management software programs.
• Inventory management, budgeting, and accounting knowledge is required.
• Expeditors company policies and procedures knowledge.
• A good understanding of Expeditors’ products, services and systems.
• Strong market and competition knowledge.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.

Behaviors:

• Self-reflecting and open to feedback.
• Initiative and ability to work in autonomy.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations, logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Additional Information

Expected base salary: $70,304.00 Eligible for bonus Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.